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Rentals Consultant

2 weeks ago

Edmonton, Canada Vistek LTD Full time

For more than 40 years, Vistek has been a Canadian Success story, retailing photo, video and digital professional equipment solutions. Our Rentals Consultants assist professionals, prosumers and consumers in finding their perfect imaging solutions.

With five locations across Canada and continuing to grow, Vistek is seeking a Rentals Consultant for our Edmonton location.

PRINCIPAL FOCUS:
Under the direction of Rentals management, the Rentals Consultant is responsible for providing professional, knowledgeable and efficient advice and assistance to enable customers to rent the appropriate products on time via a positive customer experience.

PRIMARY RESPONSIBILITIES:

- Provision of best in class service to customers
- When Prepping equipment:

- Prep equipment orders quickly and on a timely basis
- Conduct tasks carefully and thoroughly
- Test, double check and store accurately

When providing Front Counter service:

- Create optimal rental opportunities through:

- Offering attachments and other ‘up-selling’ as appropriate
- Follow up on quotes
- Follow up calls to previous customers

When providing Client Communications service:

- Thorough and timely resolution to customer requests and needs
- Efficient completion and processing of orders
- Investigation and resolution on outstanding orders.

Keep personally up to date on products through Visnet, seminars, web, magazines, discussions with colleagues, membership in associations etc. Keep environment organized, clean and tidy Work on other various projects and tasks as assigned.

COMPETENCIES:

- Excellent interpersonal skills to deal with all types of people in a positive fashion
- Excellent communications skills both in terms of clear conversational skills and in terms of listening/hearing the customer, and providing clear information back to the customer.
- Excellent command of the English language. Bilingual English/French would be an asset.
- Detailed and accurate.
- Ability to multi-task.
- Comfortable working in a fast-paced environment.
- Presents a professional image to match the Vistek brand.
- Able to lift 40 lbs.

QUALIFICATIONS AND EXPERIENCE:

- Graduate of a recognized college or university photographic or video program
- Minimum of one year working in an industry environment
- Competent in Microsoft suite
- Comfortable using computerized inventory or other ERP system
- Previous retail experience considered a definite asset.

Vistek proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required.