Training, Consulting and Support Specialist

Job Description:
**We are Canada Life**

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a
**_Training, Consulting and Support specialist, Technology_**

The successful trainer / consultant will be supporting Canada Life offices, advisors and firms in Montreal, in person and virtually.

Our team’s objective is to help maximize performance through technology training and consulting. We deliver comprehensive group or 1on1 training, consulting and support to advisors and firms on the use of new and existing technology. Our team of training & consulting specialists is located across Canada and is part of the Advisor Solutions organization within Canada Life.

At Canada Life, we help to serve the financial security needs of more than 13 million people across Canada. The scope of our companies has grown, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

**What you will do**
- Provide technology training and consulting to advisors and firms, to adopt new technology, grow their business with technology, maximize user efficiency, eliminate obstacles and increase collaboration
- Support pilot, implementation and evaluation of business sponsored and project-initiated technology training
- Reviews advisor and firm’s technology processes and tools, and consult to offer training and solutions to grow their business
- Assist end users with incorporating emerging technology and practices into their business
- Conducts technology training needs analysis for advisors and firms
- Identifies and communicates best practices for technology training delivery to our head office partners
- Supports resolution of technology related issues and problems

**What you will bring**
- Bilingualism in French / English is required
- Minimum 2 years experience delivering adult training in a wide scope of training content
- Classroom or virtual instructional training
- Minimum 2 years experience conducting training needs analysis and/or technology consulting
- Minimum 2 years experience working in an IT environment
- Virtual/remote technology support
- Minimum 2 years’ knowledge and use of MS O365 products, Windows 10, Mac operating systems and software, including a corporate technology infrastructure
- Ability to travel and work flexible hours
- Effective presentation, training, consulting and needs analysis skills
- Experience in training delivery methods
- Experience or knowledge of end user technology, including laptops, desktops, tablets, smartphones, Windows and Mac environments
- Ability to perform hardware and software troubleshooting, using any PC or Mac operating system version
- Ability to set up and configure new laptops and end user devices
- Ability to quickly learn new technologies, platforms and systems
- Ability to adapt to a variety of clients with varying levels of technical knowledge
- Understanding of basic financial concepts in a financial sales organization
- Adapts well to stress and change, managing multiple frequently changing priorities in a dynamic virtual work environment, ability to work under pressure with changing priorities
- Demonstrates excellence in providing customer service
- Exercises a great deal of patience, has an open mind and willingness to evolve in the role
- Builds and fosters relationships that support the communication and dissemination of technical and time sensitive information
- Ability to work independently without day-to-day supervision
- Strong planning, scheduling and organizational skills
- Self-motivated with the initiative to study and explore new opportunities

**Desirable skills**:

- Experience in design and development of technical training is an asset
- Experience working in a financial services business is an asset
- Knowledge of the Canada Life Financial Centres and technology environments is considered an asset

**Be your best at Canada Life

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people acr