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Customer Service Specialist
3 weeks ago
Company Description
At Techo-Bloc, we aren’t just paving patios - we’re paving the way for great careers Founded on a culture of innovation, we manufacture landscaping products focused on design, durability and flair. Our growing team is seeking passionate people, ready to make an impact.
**Why Work for Us**
Techo Bloc offers its valued employees a **competitive salary **and a **comprehensive benefits package**. Here are a few of our perks:
- Leaders who are invested in your success;
- Have a dynamic job and evolving career path;
- Develop your skills and grow;
- Free access to a virtual family doctor through virtual care;
- RRSP with employer contribution
- Competitive salary + Annual bonus;
- Epic barbecues and Christmas parties;
- Possibility of remote work;
- Generous bonus program;
- Snack filled kitchens;
- Free parking;
- Considerable referral bonuses;
- Employee discounts on Techo-Bloc’s products;
- Employee Assistance Program (EAP available 24/7);
- English and French language courses available (if it’s a work requirement).
**Job Description**:
We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.
Here is a snapshot of your day-to-day:
- Follow up with our customers on past due orders that have not been picked up;
- Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs ;
- Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.
**Qualifications**:
- High school diploma or combination of education and equivalent experience;
- Excellent problem solving skills, positive attitude, customer focus, and attention to detail;
- Ability to multi-task, coordinate, prioritize and follow up in a timely manner;
- Fluency in Microsoft Office tools;
- Self-motivated with the ability to learn quickly;
- Excellent bilingualism (French and English), both oral and written - Due to frequent communication with clients in Quebec, Ontario and the United States;
- Knowledge of Microsoft Dynamics AX or any other ERP system is an asset.
Additional Information
Your contribution is very precious to us, just like the stones we produce. Techo-Bloc foster a culture of innovation where each individual brings a special touch to his field of expertise. The company is growing, your ideas and your talents are required to contribute to the development of the prestigious brand image that Techo-Bloc has developed over the years.
- We thank all applicants for their interest; however, only those under consideration will be contacted._
