Customer Service Specialist

**Company Description** We offer a competitive base salary between $60,000-$70,000, depending on your experience and skills**

**Schedule**: Monday to Friday 8am - 5pm

At Techo-Bloc, we’re entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we’re driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment.

Are you passionate about delivering exceptional service and eager to grow your career in a dynamic, collaborative environment? We’re not just looking for experience—we’re looking for **potential**. If you bring the right attitude and a genuine desire to help others, we’ll provide the **training, tools, and support** to help you thrive.

Join us as a **Customer Service Specialist** and become part of a high-performing, bilingual team committed to making every customer feel valued. You’ll manage incoming orders, resolve inquiries, and collaborate with departments across the company to create real, impactful solutions for our customers.

**What You’ll Do**
- Analyze customer needs to propose cost-effective, time-saving solutions.
- Respond to inquiries about product availability, offering smart alternatives and solutions.
- Coordinate with the Sales and Marketing teams to ensure timely product deliveries.
- Follow up on outstanding orders and proactively resolve issues.
- Handle inventory transactions and logistics using internal systems and tools.
- Work closely with Transport, Distribution, Production, and Sales teams to support customers and improve internal processes.

**A Day in the Life**

When things are quieter? That’s your moment to share ideas, learn something new, or help us improve a process. Every day brings the chance to grow.
**Qualifications** What You Bring**
- A passion for providing outstanding customer service—every interaction counts.
- A positive, solutions-focused mindset and attention to detail.
- Bilingual fluency in French and English (essential for serving both Canadian and U.S. customers).
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Strong communication skills and a drive to learn.
- Familiarity with Microsoft Office (Excel and Word); experience with ERP systems like Microsoft Dynamics AX is a plus—but we’re willing to train
- Above all**:a great attitude, motivation to grow, and a willingness to be coached.**

**Additional Information** Why work for us?**

**Career Growth and Recognition**: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

**Performance-Driven Rewards**: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

**Financial Stability**: We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.

**Collaborative Company Culture**: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

**Perks and Benefits**:

- Group insurance & RRSP with employer contribution
- 24/7 telemedicine & Employee Assistance Program (EAP)
- Inhouse leadership development and coaching
- Training & Development Programs
- Considerable referral bonuses
- Discounts on Techo-Bloc’s products
- Healthy snack-filled kitchens
- Techo-Bloc branded swag
- Free parking
- Employee Recognition Events
- English and French courses available as needed