Director of Rooms

1 week ago

Toronto, Canada Nobu Hotel Toronto Full time

_**Overview**_

As the Director of Rooms, you will create an environment that honors sincerity in service and makes everyone feel that they’ve come home. Reporting to the General Manager, your Leadership and strategic vision will create an unparalleled experience for our guests and colleagues alike. In this role, you will be responsible for the seamless operation of the Rooms Division with a strong emphasis on consistent quality, authenticity, and personalization.
- **Essential Functions**_
- Lead and manage the day-to-day operations of all departments within the Rooms Division ensuring that service standards are followed, and exceptional guest service is being provided at all times.
- Inspire an empower the team to find opportunities to exceed guest expectations and create an exceptional experience.
- Assist in the preparation of the annual strategic plan and ensure the achievement of the goals and targets therein.
- Oversee the selection, training and development, and performance management of all rooms leaders and colleagues to ensure timely recruitment and career growth.
- Develop and implement strategies, training, and SOPs, in alignment with Nobu Standards, to improve results in guest satisfaction, compliance standards, employee engagement, and guest loyalty.
- Investigate and resolve escalated guest complaints and ensure prompt follow-up.
- Prepare annual budgets and drive performance to achieve financial targets.
- Control all purchases and expenses for the division and consistently evaluate quality and cost for best possible results.
- Work closely with the Sales, Marketing, and Revenue Team to optimize RevPAR.
- Oversee and review all room bookings and guest room allocations to ensure that reservation details are accurate, and requests are consistently met.
- Manage an ongoing maintenance program, which includes the internal and external areas of the hotel and ensure safety regulations are met.
- Lead and champion hotel committees and company programs.
- Ensure accurate payroll for all colleagues.
- Assume all pre-opening duties and responsibilities of the division to ensure a successful opening of the hotel.
- **Education and Experience Required**:_
- 3+ years experience in a similar senior leadership role in a luxury hotel environment
- Proficiency with Opera Cloud and hotel operating systems
- Proven track record in coordinating multiple departments to make gains towards established targets
- Ability to build strong relationships, interact and influence others at all levels of the organization
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
- University/College degree in related discipline would be a plus

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

**Experience**:

- luxury hospitality: 3 years (required)

Ability to Commute:

- Toronto, ON M5V 1H2 (required)

Work Location: In person

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