Customer Service Representative

2 weeks ago

Winnipeg, Canada Herd North America Full time

**_Steer Towards Success: Become a HERD Customer Service Representative_** Are trucking anthems like “I’ve been everywhere” or “Convoy” on your road trip playlist? Are you drawn to the sight of powerful rigs? If yes, it’s time to steer your career to HERD, a proud Canadian leader in manufacturing top-tier truck and grille guards Fleets, truck owners and drivers everywhere want HERD guards on their trucks and dealers want to sell HERD guards to them. In this role, you will help make them truckin’ dreams come true **Position: Customer Service Representative** **Location: Winnipeg, Manitoba** **Role Type: Full-time** **Salary: $50,000 - $75,000** **Why Join HERD?** > Competitive salary and benefits package, complete with paid vacation. > With the use of a leading performance management program, HERD helps employees unleash their potential, create value for themselves and the company, and get rewarded for doing so. > Long-term career opportunities. **About this role**: You will join our customer service team at our corporate headquarters in Winnipeg, Manitoba. Your primary role is to answer inbound inquiries as the company’s first point of contact. You’ll also help with quoting and data entry. Typical duties include: - Serve as the first point of contact for inbound inquiries. - Provide tailored advice to assist customers with product selection. - Resolving customer issues and questions. - Data entry for quotes, orders, and case creation. We’ll make sure you have the proper training and support to give you every possible chance to make your role a success. This includes: - **Structured induction program**: This program will train you on all aspects of the role so you can hit the ground running. - **Structured career development**: We want you to succeed. Our team is here to support and work with you to explore and meet your career potential. **What experience should you have?** You’ll be comfortable in a busy sales environment. You have most probably worked in a similar role or in a high-touch retail setting where you have honed your customer service skills. You’ll have the smarts to rapidly pick up our portfolio. Enthusiastically articulating our products and services will quickly become second nature. Ideally, you will have a personal interest in cars, trucks, motorcycles, or other vehicles, which could include activities like attending car shows, working on personal automotive projects, or participating in motorsports. Previous B2B experience, as well as selling to—or working in—trucking or automotive sales will put your resume at the top of the pile. **How to apply** Good luck

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