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Customer Sales Representative

2 weeks ago

Burlington, Canada FPM Marketing & Design Inc. (FPM3) Full time

FPM3 is a sales and marketing agency that specializes in brand development within highly regulated industries with locations in Vancouver, New York, the GTHA and expanding into the Greater Montreal Area.

Job description:
Are you a sales-oriented, revenue-driven, highly motivated self-starter and looking to develop yourself towards a career in marketing? Then this may be the role for you

FPM3 is looking for a customer-centric, growth-driven, and passionate Inbound/Outbound Sales Agent to work across our portfolio of high-growth eCommerce brands.

We set big goals for our eCommerce clients within the regulated consumer products market, and work within a fast-paced atmosphere that nurtures growth and celebrates results.

Hours/Days: Mornings, Afternoons, Evenings, Weekends (must be willing to work evenings, weekends, and holidays as this is a retail role in an eCommerce industry running 24/7/365)

Start Date: Immediately

ABOUT THE ROLE:
You will work alongside our marketing team and other sales agents, to drive eCommerce sales for regulated products. You will always have your finger on the pulse of the business and work together to activate and deliver sales plans, set goals, measure outcomes, and continuously improve.

This role will require someone hungry to please our customers and drive sales to hit and surpass quota. You will obsess over seeking out customer needs to provide total client satisfaction, be detailed-oriented, an excellent communicator, and thrive on multi-tasking in a fast-paced environment.

With daily tasks and revenue goals at your forefront, you will proactively seek out opportunities, deliver daily KPI’s and work towards your individual and team sales goals. An hourly rate and a commission structure will be provided - it is as simple as it sounds, the more you sell, the more you earn.

Responsibilities include, but will not be limited to:

- Drive sales for our eCommerce clients across all omnichannel platforms
- Communicate with customers to understand needs and recommend exceptional product fits
- Assist and support customers with technical support
- Deliver on daily tasks and KPI’s
- Handle incoming customer telephone calls and chats in a courteous and professional manner, with a mandate to convert and close a sale
- Initiate sales by calling existing clients or leads
- Have a strong command of the company's customer service policies, be able to confidently introduce products to new and prospective customers, and be well-trained in product knowledge, to ensure quick and accurate assistance to customers
- Uphold the brand and tonality of each Client
- Proactively utilize all digital tools at your disposal as well as daily, weekly, and monthly promotional opportunities
- Coordinate the prompt handling of administrative customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, shipping inquiries, credits, and claims.
- Troubleshoot customer service issues in an efficient and effective manner and coordinate between departments including fulfillment and billing for a positive outcome
- Continuously provide feedback to the Agency Director to optimize ways of working and report customer interactions to further serve marketing integration
- Keep on top of the competition and each brand's value proposition
- Deal with product-related problems such as defective products, the return of products, etc.
- Other tasks as required

Preferred Skills and Experience:

- A post-secondary degree or diploma is considered an asset
- 1-3 years of sales related experience (within an eCommerce environment an asset)
- Ability to stay calm under pressure
- Excellent spoken and written communication skills
- Excellent customer service skills and strong computer skills
- Ability to communicate effectively in written and oral English language
- Solution-oriented with a willingness to go the extra mile
- Outstanding organizational skills with the ability to multi-task
- Possess strong relationship building skills to cultivate and develop customer loyalty
- Self-starter and self-learner - willingness to self-develop on their own time
- Excellent communication and teamwork skills
- Strong customer service and troubleshooting skills
- Basic mathematical skills
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Continually seeks to understand current industry trends/technologies to stay up to speed and ahead of the competition
- Familiarity with Intercom (conversational marketing platform) an asset
- A passion for high growth eCommerce businesses
- Proven proficiency with Microsoft Office products including Outlook, Excel, Word, and PowerPoint
- Must be flexible to work holidays, evenings and weekends - this is an eCommerce retail job working 24/7/365

Compensation & Benefits
- Hourly rate + competitive commission and bonuses
- Premium medical insurance (after 3 months) for Full-Time Employees

Application Requirements
-