Assistant Branch Manager

**Our Story & Purpose**:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

**Your Role in Supporting Our Members**:
This is a **Full**-time, Permanent** role based at our **Abbotsford Community Branch (Branch 34)** and reports directly to the Branch Manager.

**How You'll Make an Impact**:

- Continuously building business and financial planning acumen of member facing staff in order to facilitate and/or deliver a great member experience and grow and maintain a membership base that is loyal, deep and committed to Vancity
- Facilitating the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members' complex needs as required
- Managing the delivery of day to day service, including staffing, scheduling, traffic flow, problem resolution, and referrals in order to deliver a great service experience and service members during high volume periods as required
- Assisting the Branch Manager in the development of plans to achieve financial objectives for the branch

**What You’ll Bring to the Team**:

- At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity
- Solid Business acumen in the context of the financial industry.
- Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
- Advanced Knowledge of Vancity strategies, functions and programs
- A High School Diploma (or similar level of educational attainment)

**Extra Skills That Set You Apart**:

- Post Secondary Education/Diploma (Business Administration or Finance)
- Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC),
- Successful completion of three courses towards the Certified Financial Planner (CFP) designation
- Successful completion of coaching modules in alignment with Vancity's current training and development educational standards.

**You’ll Thrive Here If You Are**:

- **A Strong People Leader** - you develop and manage your team to bring about their full potential and provide leadership in the achievement of member experience objectives
- **A Planner & Coordinator** - you participate in prioritizing / organizing activities like branch planning, developing staff schedules, and the like
- **An Excellent Communicator** - you leverage your written, spoken and interpersonal skills to explain business values, goals, strategies and objectives to staff in a clear way. You are able to coach staff in sales, advice, referral and service delivery, to model a positive member experience, and to address member complaints
- **A Decisive Problem-Solver** - you are confident in your decision-making skills to optimize operational capability, to diagnose problems in the context of business, financial and member impacts, and to identify viable solutions
- **Analytical** - you assess internal processes and identify opportunities for improvement, and to manage revenue and expenses

**What You’ll Earn**:
**Why You’ll Love Working Here**:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

- **Living Wage Employer**: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- **Customizable Benefits**: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- **Generous Vacation**: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- **Extra Stat Holidays**: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- **Immediate Health Coverage**: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- **Defined Benefit Pension**: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

**Vancity Talent Programs**:
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.