Meld Communications and Student Relations

**Schedule**
- Monday-Friday, 8:30am-4:30pm
- **Education Level**

3 year Community College diploma in Office Administration or related field

**Career Level**

Requires 3 years of relevant experience.

Must be bilingual (fully fluent) in English and Mandarin.

**Unit Description**:
With three programs (MELD, MODEL and MERGE), the McMaster English Language Development (MELD) office provides comprehensive and dynamic programming for undergraduate and graduate students whose first language is not English.

**Job Summary**:
Responsible for supporting, providing information and advice to students, which requires a thorough knowledge of the department’s programs and services, including course and program requirements. Also responsible for providing recruitment, marketing, and administrative support for a program or department. Requires independent decision making within a delegated area of authority and the exercise of leadership in the management of support services. Requires performing a full range of duties in Mandarin.

**Purpose and Key Functions**:

- Respond independently to inquiries that are specific in nature and require a thorough knowledge of established programs, policies and procedures.
- Advise registered and prospective students of program options and requirements.
- Write a variety of documents such as correspondence, reports, speeches, briefs and procedure manuals in English and Mandarin.
- Develop student surveys and disseminate surveys to applicable groups to identify interests and concerns of students.
- Coordinate timetables in consultation with staff. Ensure that there are no conflicts and work with staff to resolve scheduling conflicts.
- Update and maintain information in a variety of databases and spreadsheets.
- Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
- Maintain student’s satisfaction database and draw insights from data to make recommendations on future programming.
- Investigate questions and resolve problems concerning program, curricula, and admissions.
- Promote the program to visitors and representatives both internal and external to the University.
- Represent the program at various recruitment events.
- Implement all social media initiatives for the department.
- Assist in the implementation/management of the department’s Customer Relationship Management (CRM) system, ensuring content is accurate and up to date.
- Prepare and deliver presentations.
- Implement and provide feedback on traditional and digital marketing and communication initiatives for various audiences.
- Collaborate on developing and revising marketing and advertising brochures, newsletters, and other program materials for a variety of purposes, functions, and events.
- Identify new opportunities and support efforts to recruit new students.
- Assess services and make recommendations on the needs of the programs.
- Plan and coordinate workshops, meetings, and special events, including recruitment events.
- Prepare informational materials to increase awareness of services and activities.
- Inform students about processes and procedures such as for requesting documents (i.e. transcripts and certifications).
- Empathize with upset individuals and refer them to the appropriate contact.
- Attend and participate in meetings.
- Assemble and mail/distribute program information packages.
- Open and distribute incoming mail. Prepare outgoing mail and courier shipments.
- Maintain filing systems, both electronic and hard copy.
- Maintain confidentiality of information.

**Supervision**:

- Ensure adherence to quality standards and procedures for short-term staff and volunteers.
- Provide orientation and show procedures to others, as needed.

**Requirements**:

- 3 year Community College diploma in Office Administration or related field.
- Requires 3 years of relevant experience.
- Must be bilingual (fully fluent) in English and Mandarin.

**Assets**:

- Knowledge of additional languages.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at
905-525-9140 ext. 222
- HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

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