Intern, Marketing Research

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Intern, Marketing Research - January 2025 Start

**Our Capital One Marketing Research **Team.**

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for new ways to get to know our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

**Working with us**

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a hybrid model. A hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

**A day in the life of a Capital One** **Marketing Research Intern.**

As part of the Customer Strategic Insights team, you will work on getting to know our customers, and bringing your learnings to life. You will be responsible for designing, conducting, and sharing research - taking it from an idea to execution - in order to influence product marketing decisions.

You will work with research tools like surveys and interviews to gather data, use spreadsheets to analyze and organize it, and slides to present it. Working on the Customer Lifecycle team, you’ll have an opportunity to learn from other specializations like data analysts, process managers, and business analysts.

Here are a few ways that our Insights team has helped the business deeply understand our customers:

- ** Product Development**:The Marketing Research team conducted a study to get feedback from Canadians on a product we were working on. The findings from research were direct inputs into the advertising of this product.
- ** Customer Experience**:The Marketing Research Team conducted interviews with customers, to get their feedback on one of our processes. We took their feedback back to the process team and quickly implemented their findings to improve the customer experience.
- ** Market Scan**:The Marketing Research Team conducted a study to hear from Canadians about their life and financial circumstances. We shared the results of this study across the business, refreshing teams on customer perspectives and preferences.

Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One

**Marketing Research Intern**

**Responsibilities**:

- Design and launch marketing research projects on customer research platforms, working with internal and external research