Manager, Student Housing Operations

BCIT’s
- **Student Operations** department is seeking a
- **regular, full-time (1.0**
**FTE**
**) Manager, Student Housing Operations**. This position manages the day-to-day operations of BCIT Student Housing, including admissions, facilities, conferences, front counter, and maintenance. Manages department staff and ensures services provided to students are current and timely. Collaborates with Finance, Student Success, and other student services to ensure the needs of residents are met. Participates in departmental projects aimed at supporting strategic plans through operational improvements, increased revenue, and enhanced student support. Manages the optimization of the Housing operations and financial resources. Establishes operational procedures and protocols, and oversees the accuracy of internal documents and databases**Duties & Responsibilities**

**DUTIES**
***
**AND**
***
**RESPONSIBILITIES***:

- As a member of the Housing management team, participates and contributes to the planning, implementation, and management of department goals and ensures that they are appropriately met. Uses an equity lens to recommend and determine priorities and practices. Develops long and short-term objectives for Student Housing Operations and provides guidance and tools to ensure these are met.
- Analyzes the effectiveness and relevancy of administrative systems, policies, processes, and records management for the department. Develops, oversees implementations and manages department policies and procedures to optimise services, performance standards and workplace solutions. Ensures processes adhere to contractual terms and conditions.
- Develops and manages the implementation of innovative approaches to student housing policy and procedures based upon knowledge of best practices, Institutional policy development and reviews, and strategic deliverables.
- Manages development and execution of all departmental operations, involving the financial functions, which include accounting, purchasing and contract administration. Develops and implements all related plans and strategies.
- Collaborates with other members of the Management Team in the establishment and management of admissions and occupancy processes, including recruitment, systems, selections, and communications for long-term, short-term, and conference stays.
- Liaises actively with industry peers on information pertaining to policies, procedures, student and statistical information. Collaborates with both internal and external stakeholders to ensure that Institute services, policies procedures and systems provide excellent services to students.
- Reviews department performance statistics, summarizes reports, and prepares recommendations on department staffing, scheduling, facilities and equipment matters.
- Manages departmental expenditures and reassesses departmental needs based on funding available.
- Establishes an annual budget and is responsible for rental and conference income and Housing expenses.
- Troubleshoots situations arising, taking immediate action to resolve issues for students, employers, and staff, escalating issues as appropriate.
- Establishes records management procedures and ensures practices are followed in accordance with BCIT policies.
- Manages the hiring and coordination of external contractors. Liaises with Facilities, internal BCIT staff and service providers concerning facility projects, renovations, cleaning, repairs and for overall maintenance of all residence buildings.
- Manages reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management and all other people-management practices.

**Qualifications**

**QUALIFICATIONS***:

- Completion of a Bachelor degree in administration, business, hotel management or related discipline.
- Five years of experience in business operations in a post-secondary environment preferably in the area of student housing or student services.
- An equivalent combination of education and experience may be considered.
- Advanced working knowledge of policy and processes development to develop and implement policies and guidelines.
- Experience with working with a diverse student population and is current in emerging practices in reducing barriers for equity deserving groups.
- Advanced problem solving skills with the ability to resolve complex problems and manage high profile, sensitive, and contentious issues is required.
- Strong financial management skills with experience in reconciling and managing complex budgets.
- Strong leadership skills, preferably in a unionized environment.
- Excellent interpersonal skills.
- Strong communication skills both verbal and written to collaborate effectively with internal and external stakeholders and the ability to develop strategic relationships.
- Strong working knowledge of student and student housing/occupancy management software.
- Availability and commitment to work on an on-call basis around the cloc