Level 1 Technician

1 week ago

St Catharines, Canada Plexis Ltd Full time

We are seeking a skilled network technician to join our team, many of whom have been a team member for decades. Daily responsibilities will include technical support (at least a Level 1 category but up to Level 2), ticket monitoring and either first response or assignment to another technician. Travel within Niagara, Hamilton, Halton, Haldimand, and the GTA will be required.

**Responsibilities**
- Provide at least Level 1 remote technical support.
- Visit client sites to provide on-site technical support.
- Technology installations be it hardware or software.
- Perform regular maintenance of client systems.
- Make recommendations to our clients.

**Current Technologies deployed are**:
**Windows Environments**: Hyper-V, Virtual and on-premises servers, Microsoft 365, Microsoft Azure

**Primary PSA and RMM**: Autotask PSA, NinjaOne RMM

**Business Continuity/Backup systems**: Datto SIRIS (Kaseya), NinjaOne Backup, Synology Active Backup for Business and Active Backup for Microsoft 365

**Network Infrastructure and User Hardware**: Lenovo, Cisco, Unifi

**Qualifications**
- Proven experience in an MSP setting.
- Ability to work independently.
- Valid driver’s license and reliable transportation.
- Ability to be bonded.
- Problem-solving abilities and attention to detail.
- Interpersonal skills is a must so as to effectively interact with our clients.
- Ability to lift and carry up to 50 pounds and climb ladders.
- High-level technical understanding of Microsoft Windows environments and Microsoft 365
- Some technical understanding of MacOS and Apple related systems

Pay: From $58,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- On-site parking
- Profit sharing

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- IT support: 5 years (preferred)

Work Location: Hybrid remote in St. Catharines, ON

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