Claims Representative

1 week ago

Cambridge, Canada Princeton Holdings Limited Full time

**What you will do**:

- Serve as the primary point of contact for clients throughout the claims process, ensuring timely and professional communication.
- Provide exceptional customer service to clients via phone queue and online reports
- Review policy coverage, proficiently explain the claims process and set customer expectations
- Have regular contact with the customer and insurer to ensure specific milestones are met throughout the claim
- Advocate for customers when claims issues arise, challenging the insurer on coverage decisions when necessary
- Maintain accurate and up-to-date records in the claims management system
- Collaborate with internal teams, including account managers and service members

**What you will bring**:

- A minimum of 1 - 2 years of experience in insurance, preferably with a claims and customer service background would be an asset.
- Knowledge of Personal and/or Commercial Property, Auto & Liability policies would be an asset.
- Ability to interpret policy wordings and explain in a clear and concise manner to clients.
- Excellent organizational, negotiation, analytical and interpersonal skills.
- Collaborative team player with excellent communication abilities and a professional demeanor.
- Self-starter with ability to multi-task and prioritize competing demands.
- Strong organizational and time management skills with attention to detail.
- RIBO License would be asset or the ability to obtain.
- CAIB or CIP designation (or working towards) would be an asset.

**Who we are**:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

**Please Apply**

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

LI-Hybrid

  • Claims Representative, Casualty

    2 days ago

    Cambridge, Canada Gore Mutual Insurance Full time

    **We are on a new path called NEXT HORIZON** The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology. In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer. Next Horizon is our 10-year vision and strategy that sets a...

  • Claims Specialist, Property

    4 days ago

    Cambridge, Canada Gore Mutual Insurance Full time

    **Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.** At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company—and our industry—for the better. Our path forward sharpens our focus on...

  • Field Claims Advisor Property

    1 week ago

    Cambridge, Canada Gore Mutual Insurance Full time

    **Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.** At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company—and our industry—for the better. Our path forward sharpens our focus on...

  • Senior Claims Adjuster, Casualty

    2 days ago

    Cambridge, Ontario, Canada Gore Mutual Insurance Full time

    Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.  At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company—and our industry—for the better. Our path forward sharpens our focus on...

  • Claims Assistant, Accident Benefits, Contract

    2 days ago

    Cambridge, Canada Gore Mutual Insurance Full time

    **We're now at the boldest phase of our Next Horizon journey** At Gore Mutual, we've completely transformed our business in under three years. By investing in top talent and leading technology, we've redefined what it means to be a modern mutual that does good. Our path forward brings a sharper focus on our business' performance that's powered by...

  • Senior Claims Examiner, Public Entities

    3 hours ago

    Cambridge, Ontario, Canada Intact Full time

    Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...

  • Claims Associate, Specialty Lines, Intact Public Entities

    2 hours ago

    Cambridge, Canada Intact Financial Corporation Full time

    Pay at Intact is about much more than just salary.Flexible work arrangements and a hybrid work modelPossibility to purchase up to 5 extra days off per yearMultiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much moreShare plan & other savings: up to 12% of salary or even more (ask how you could...

  • Senior Claims SIU Inside Investigator

    2 days ago

    Cambridge, Ontario, Canada Gore Mutual Insurance Full time

    Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.  At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company—and our industry—for the better. Our path forward sharpens our focus on...

  • Senior Claims SIU Inside Investigator

    3 hours ago

    Cambridge, Ontario, Canada Gore Mutual Insurance Full time

    Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.  At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company—and our industry—for the better. Our path forward sharpens our focus on...

  • A Dministrative Service Representative

    2 weeks ago

    Cambridge, Canada City of Cambridge Full time

    **People, Place, Prosperity**: **Job Profile**: This temporary position reports to the Manager of Operations, Forestry & Horticulture as well as taking guidance and direction from the Administrative Assistant, Infrastructure Services Department. The Administrative Service Representative role will provide positive and professional administrative support to...