Bilingual Direct Sales Representative

Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.

This position of Bilingual Direct Sales Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted from Lifeline. Today, our range of medical alert services provides patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today, and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name make us stand apart. Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.

At Lifeline Canada, we aim to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible - whether it’s emergency services, a family member, or neighbour. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country’s leading medical alert service.

Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, collaboratively developing customer solutions. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

**Purpose**

As an** Inside Sales Representative, **you will answer calls from potential subscribers, caregivers, and healthcare professionals. You will educate them about Lifeline services and explain the benefits and features to different situations. You will create a bond, explore needs, overcome objections, and close the sale as needed and effectively.

**Job Duties and Responsibilities**
- Respond to telephone inquiries regarding Lifeline products and services and make recommendations to meet customer needs
- Meet /exceed sales quota using customer-focused selling
- Collect information from customers and enter into database, while talking to them on the phone
- Provide timely follow-ups to ensure effective closing on all sales opportunities
- Maintain product knowledge and stay current with all marketing promotions
- Transfer all non-sales calls to the appropriate department

**Working hours**:
The nature of our business is such that the Direct Sales department operates between 8:00 am to 8:00 pm Monday to Friday and between 9:00 am to 5:00 pm Saturday and Sunday. You Must be flexible working any 8-hour shift within 5 consecutive days.

**Skills and Qualifications**
- Must be fluent in French and English (verbal and written)
- Post-secondary education or related work experience with 2 years in business-to-consumer sales.
- A minimum of 1 year experience in a sales environment.
- People-oriented
- Tangible references for reaching/exceeding sales targets
- Excellent oral and written communication skills, asking for patience, courtesy and professionalism with our clients
- Ability to forecast, organize, and prioritize to achieve objectives and obtain results
- Willingness to work in a dynamic environment that listens to customers
- Dynamic, motivated, and competitive
- Results-oriented with a tenacious personality
- Excellent approach to communication by telephone and born negotiator
- Rigorous organization, time management ability, and attention to details
- Active listening skills and multitasking (eg. listening, speaking, and writing)
- Result-oriented with a “go-getter” personality
- Team spirit, while being able to work independently
- Excellent rapport-building telephone communication and negotiating skills

**Why join our team**

Lifeline provides a motivating environment with a pas