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Customer Service Representative

3 weeks ago

Winnipeg, Canada Winnipeg Free Press Full time

**FULL TRAINING PROVIDED**

Customer Service Representative will be responsible for:

- Provide quality customer service in both inbound and outbound call centre
- Actively participating in sales programs to maintain and increase circulation
- Continually promote our monthly pre-payment plans
- Follow up calls to new starts and restarts to ensure quality service
- Contacting existing customer base to renew their subscriptions
- In the case of potential cancellations, identifying the customers’ needs to improve service & attempting to retain them as a subscriber
- Complete accurate customer account transactions during calls
- Clerical support functions or other duties for Circulation Department as assigned

**Qualifications**:

- Ability to provide professional and courteous customers service in a fast-paced environment
- A commitment to quality service and follow through
- Experience in telephone service or sales
- Previous computer and keyboarding experience
- Ability to communicate effectively with internal and external customers
- Ability to perform required duties with minimum supervision
- Ability to perform productively in a team environment
- Possess a positive attitude with a willingness to learn

**Salary**: From $13.90 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift