Shipper/receiver

Join Our Team as a Shipper/Receiver

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a **Shipper/Receiver** to join our sales team and help us continue our mission of transforming lives through mobility solutions.

**Scope**

As a Shipper/Receiver, the employee shall support all departments in the branch by ensuring the Warehouse is clean, organized, and stocked and will also be responsible for collaborating with all departments to ensure the efficient and accurate movement of inventory and assets as required.

**Position Reports To**: Warehouse Manager/Supervisor or Branch Manager (depending on the location)

**Role and Responsibilities / Essential Functions**
- **Shipping & Receiving**:

- Ship and receive multiple items of medical equipment from suppliers for stock and customer special orders, using various inventory tracking and shipping software tools.
- Prepare and receive transfers of equipment from other National Seating & Mobility (NSM) locations.
- Notify Customer Service Representatives and Seating & Mobility Specialists when items have arrived.
- Report damage and/or discrepancies upon receipt to your manager.
- Create accurate shipping orders and labels.
- Assist in the receipt, processing, and unpacking of inventory.
- Prioritize and re-prioritize daily activities to meet business (branch) needs and deadlines, as decided by your manager. If in doubt, ask your manager.
- **Cleaning & Disinfecting Equipment**:

- Clean and disinfect equipment returned from rentals or demonstrations.
- Organize cleaning area to ensure clean equipment and unclean/soiled equipment are clearly marked and separated. Anyone working in the branch should be able to easily read labels / signs.
- Utilize proper Personal Protective Equipment (PPE) when handling, cleaning, and disinfecting equipment, including gloves, masks, etc.
- Use appropriate cleaning methods and solutions for items being cleaned and disinfected.
- Clean floor, high rack frames, etc.
- Clear snow outside the warehouse, near entrances; salt ground to avoid slips/injuries.
- **Process Mobility Devices and Equipment**:

- Put inventory away in the warehouse in a timely manner.
- Organize the warehouse to ensure efficiency and avoid injuries/accidents.
- Inspect rental equipment returned for damage or missing components.
- Track down medical equipment for customers from our other locations.
- Assemble motorized beds, lift-out chairs, commodes, and other home medical devices.
- **Health & Safety**:

- Comply with safety policies and procedures. If you are uncertain about something or have a safety suggestion, see your manager.
- Use proper PPE for the job or task at hand. If in doubt, ask your manager.
- Keep the warehouse area tidy and free from potential hazards to yourself and others.
- Be aware of public safety and security measures in place to prevent injuries.
- Understand how to handle and dispose of hazardous waste materials in a safe manner.
- Participate in monthly workplace Health & Safety inspections.
- **Additional Support**:

- Remove cardboard and bagged garbage from the warehouse.
- Add and remove products as directed.
- Assist Sales and Service personnel as needed.
- Assist other Technicians with parts and other medical equipment stock.
- Learn new products to help identify equipment and components by attending in-store training sessions.
- Inventory and inventory preparation/support.
- Other duties as assigned.

**Competencies / Skills / Other**
- Strong organizational, prioritizing, and planning skills
- Basic mathematical skills
- Ability to regularly manipulate items up to 75 lbs.
- Ability to climb ladders and rolling staircases
- Experience operating pallet pump trucks
- Experience using various lift trucks
- Experience working safely in a fast-paced warehouse environment
- Strong troubleshooting and problem-solving abilities
- Good verbal and written communication skills
- Solid interpersonal and relationship-building skills
- Ability to adapt to changes in priorities and to diverse work styles of coworkers/managers
- Keen attention to detail
- Open to feedback and able to resolve disagreements/conflicts with professionalism
- Barcoding experience
- Computer savvy; experience using MS Office, shipping software, and ERP systems

Why Join NSM?
- **A rewarding career** where you make a real difference in people’s lives.
- **Employer-paid benefits**, ensuring your health and well-being.
- **RRSP matching program**, helping you invest in your future.
- **Generous p