Quality Assurance Technician

Business Infusions is a leading Veterinary Practice Management Software Company that delivers best-in-class equine health software technology solutions to equine veterinarians, trainers, and racing authorities globally. Our flagship software, HVMS, is the leading equine practice management software in North America, United Kingdom, Middle East, and Australia for mid-to-large size practices. Cassadol has been a leading offering for smaller veterinary practices since 2020 while Equine MediRecord is used by trainers and racing authorities worldwide.

This is a Calgary, Alberta-based local role. The office is in Phillips Park near Macleod Trail and Glenmore Trail SE. There will be opportunities to work remotely, but the primary base of operation will be in office.

**Salary**: $95,000 - $110,000 CAD per year.

**MAIN RESPONSIBILITIES**:

- Design, build, maintain and run integration tests using C# and XUnit.
- Conduct thorough frontend manual testing of software products to ensure functionality and usability before production release, ensuring a bug-free experience.
- Identify, document, and track defects in a detailed and clear manner; collaborate with the development team to resolve issues.
- Proactively review the Real User Monitoring system to evaluate user interactions and identify unreported issues within the software.
- Identify and implement improvement and automation to increase test efficiency, especially for repetitive test cases.
- Partner with the product manager and utilize various software tools for recording and managing user stories and tasks related to identified issues.
- Diagnose reported bugs and assist with reproducing and documenting those bugs.
- Develop and track metrics and key performance indicators to quantify software quality
- All other duties as required.

**CORE REQUIRED COMPETENCIES**:

- Excellent communication skills and ability to document and discuss technical details with non-technical stakeholders.
- Proven ability to code and debug tests in C# and Typescript.
- Strong analytical skills, meticulous, and the ability to work independently as well as collaboratively.
- Demonstrated problem-solving and readily able to diagnose and troubleshoot frontend workflow problems with software.
- Understanding of SQL with the ability to create and execute queries for backend validation.
- Ability to automate the QA process into release pipelines.

**MINIMUM EDUCATION, CERTIFICATION, & EXPERIENCE**:

- Minimum 2 years experience as a QA Tester / Analyst and an additional 2 years experience as a QA Engineer / Technician.
- Minimum 5 years experience with the Microsoft Windows platform.
- Familiarity with both cloud-based and desktop software solutions.

**PREFERRED QUALIFICATIONS**:

- Bachelor’s degree in computer science, information technology, communications, business, or a related field.
- Experience testing AWS Lambda functions and familiarity with the AWS environment.
- Coding or scripting experience with PowerShell, C# and Typescript
- Experience with performance testing and tools.
- Knowledge of cloud services, particularly in the AWS ecosystem.
- Experience in the veterinary industry

**Job Types**: Full-time, Permanent

Pay: $95,000.00-$110,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Application question(s):

- Describe why you feel your experience is a fit for this opportunity, and what attracted you to apply.

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- QA Tester / Analyst: 2 years (required)
- QA Engineer / Technician: 2 years (required)
- Microsoft Windows Server: 5 years (required)
- AWS Lambda: 1 year (preferred)
- PowerShell: 1 year (preferred)
- C#: 1 year (preferred)
- TypeScript: 1 year (preferred)
- Cloud Services: 1 year (preferred)

Work Location: In person