Director, Technology Solutions

**About Toronto Metropolitan**:
At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

**The Chang School**

The G. Raymond Chang School of Continuing Education is Canada’s foremost provider of university-based adult education, facilitating access to the University’s renowned, professionally relevant courses and programs. Since 1975, we have been delivering leading-edge workplace knowledge that empowers learners to reach their personal and professional goals. We have approximately 70,000 annual enrolments (in 1,500 courses, seminars, and workshops) in Arts; Business; Communication and Design; Community Services; Engineering, Architecture, and Science; Gateway for International Professionals; Programs for 50+; and Spanning the Gaps - Access to Post-Secondary Education. We also offer 86 career-related certificate programs and numerous course series, with 39 certificate programs that can be completed entirely at a distance. Our flexible, accessible programming is available on campus, via distance education, and off-site for employee groups at leading organizations.

**The Opportunity**:
As a member of the School’s key Committee structure, provides direction and advice for all technology related solutions and services to ensure effective and efficient internal operations and student-facing interactions. Acts on behalf of the Assistant Dean in university-wide working committees and technology related initiatives and collaborations. Initiates, supports, and fosters effective communication across departments and between managers to identify opportunities for increased collaboration or shared services to support the School’s strategic plan and student engagement goals.
- Leads the Technology Solutions team, ensuring appropriate direction in alignment with the School’s strategic priorities. As part of the School’s committee structure, regularly engages with key stakeholders to develop and execute plans in alignment with key short
- and long-term priority needs to continuously improve the operations of these units utilizing leading edge technology concepts.
- Leads the development of innovative technology strategies that support the School’s strategic goals and operational business processes. Oversees the development of implementation plans for the use of new technological solutions, ensuring that appropriate processes are in place for a mitigated-risk implementation of new solutions. Works with internal stakeholders and external partners and service providers to ensure technology solutions meet business requirements, while achieving compliance with policies and procedures.
- Leads the development and effective coordination, process mapping and continuous improvement for existing and new technology-enabled operational activities. Works with key stakeholders to ensure that the most effective structure and systems are in place to facilitate the School’s capacity to achieve its strategic plans, meeting student, instructors and partners’ needs within the framework of the collaborative model for continuing education at Toronto Metropolitan University University.

**Qualifications**

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

- Successful completion of a post-secondary degree in Computer Science, Information Technology Management or a related field; Master’s Degree is preferred; Professional Project Management designation is also preferred.
- A minimum of eight (8) years of relevant experience in leading and managing a technology-based team, preferably in a unionized academic and/or broader public sector environment with the following requirements:

- Strong experience in strategic planning and decision-making of technology solutions and dealing with multiple complex deliverables from various stakeholders;
- Strong experience in organizational development and labour relations, project management from planning to implementation, budgeting, technology, communication, and policy development;
- Experience working as a team member in a matrix organization is an asset;
- Experience in adult education or learning.
- Excellent communication skills (oral and written); ability to speak effectively to a variety of audiences
- Strong impersonal relationship skills to work collaboratively with internal and external stakeholders to provide consulting guidelines and to determine how issues should be resolved.
- Effective people management skills, leadership and supervisor