Front of House Supervisor

**This job is located in Invermere, British Columbia***

**Food & Beverage (FOH) - Front of House Supervisor**

Work, play, and live in beautiful Invermere, BC, with us at Eagle Ranch Resort and enjoy world-class golf, rated 4.5 stars by Golf Digest. Eagle Ranch Resort is perched atop a spectacular bluff overlooking the magnificent Columbia River and sparkling waters of Lake Windermere. Only a few kilometers from downtown Invermere, we are a short distance from beaches, shopping, and world-renowned outdoor activities.

Owned by Stone Creek Resorts Inc., two world-class golf resorts in the most beautiful natural surroundings are Eagle Ranch Resort in British Columbia and Silvertip Resort in Alberta. Our resorts' defining features have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service commitment, SERVICE BEYOND, sets us apart from our competitors. At Eagle Ranch, we deliver an exceptional dining, lodging, and golfing experience and every team member is inspired to exceed expectations.

**Why Eagle Ranch Resort**:

- Discounted: Golf Privileges, Staff Meals, Restaurant Meals, Golf Shop purchases at Eagle Ranch Resort & Silvertip Resort.
- Subsidized Staff Accommodation on site.
- Our people experience working at a world-class Golf resort.
- We care about our team's success.
- We offer a diverse and engaging work environment.

**Duties and Responsibilities**:

- Monitor and support the overall performance of the service team
- Work well as a team player and always maintain a respectful and professional attitude
- Maintain guest focus, ensuring guest feels welcome and acknowledged at all times.
- Knowledgeable about the menu and wine list that is offered, make specific recommendations and answer questions
- Always demonstrate a pleasant disposition and handle multiple tasks in a composed manner.
- Answer and recover negative feedback or guest concerns
- Assist with ongoing training program
- Directly supervises daily lead hands, service staff and bartenders. Oversees and directs day to day clubhouse operation
- To service banquets and event by following the BEO and standards of service set out by Eagle Ranch Resort
- Assist Food and Beverage Manager in overseeing responsible handling of inventory
- Coach employees on cost controls and implement best practices to ensure financial responsibilities
- Follow all laws and company policy regarding the responsible service of alcohol.
- Ensures that all standard operating procedures are in place and consistently utilized.
- Ensure neatness and cleanliness of the restaurant. Delegate clubhouse server-side duties.
- Other duties as assigned.

**Requirements**:

- Minimum 2-year experience in a similar leadership role.
- Food Safe level 1 & Serving It Right certificate.
- WSET Level 1 Award in Wines and Spirits an asset.
- Highly personable with excellent communication skills.
- Previous experience in a high-volume restaurant/bar.
- Excellent leadership skills.
- Energetic, proactive, and positive attitude.
- Detail and goal oriented.
- Excellent with guests.
- Sales-oriented.
- Must be able to stand and for up to 8 hours.
- Must be able to lift up to 50 lbs.

**Salary: $18.00 - $23.00 per hour - Wages based on experience.**

**The positions’ start and end dates are flexible. Opportunities to start as early as June and end as late as October. This is a seasonal position that could lead into year-round work. Shift work is required.**

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.

**Job Types**: Full-time, Permanent, Seasonal, Fixed term contract
Contract length: 4 months

**Salary**: $18.00-$23.00 per hour

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overtime
- Weekend availability

Ability to commute/relocate:

- Golden, BC: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- leadership: 4 years (preferred)