Bilingual Call Centre Representative

3 days ago

Markham, Canada Chubb INA Holdings Inc. Full time

Job Requirements

As a member of the Chubb Group of Insurance Companies, Combined Insurance offers products in North America. We take pride as a leader in the supplemental insurance industry with a solid financial base and a bright future.

With a positive spirit and a vision to make the world a better place, W. Clement Stone founded Combined Insurance in 1922 opening his first office in Chicago, Illinois. Expanding into Canada in 1956, our rich insurance history and Mr. Stone’s legacy remain key drivers of our company culture.

Combined Insurance Canada has offices located nationwide with Sales Representatives in every province. Our continued growth means we aim to attract qualified professionals to join our corporate and regional offices in support of both our customers and our sales team.

We are actively looking for a dynamic individual to join the Combined Insurance Canadian team as a:
Bilingual Call Centre Representative

PRIMARY DUTIES
Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference
Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner
Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits
Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers
Take and support phone enrolments
Ensures timely and accurate assignment of cases for resolution to the appropriate departments.
Produce literature fulfilment and notes to the adjustors.
To continue training/developing with all aspects of the job, product as well as procedures.

Work Experience

QUALIFICATIONS REQUIRED 2 years of relevant work experience preferred Ability to multi-task, talking with customers while completing paperwork and system changes Excellent communication and Interpersonal skills Outgoing and engaging conversation skills Sales acumen a plus Effective listening and problem solving skills Professional demeanour Efficient in Microsoft Office Bilingual, English and French Excellent verbal communication skills (in both French and English) are necessary. Must be detail oriented, analytical and possess excellent Customer Relations skills. Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with Combined Insurance.

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