General Manager

**Benefits/Perks**
- **Benefits for this role may vary by location but could include the following**:

- _ Competitive compensation package_
- _Paid holiday time_
- _Paid annual vacation policy_
- _AD&D policy, Long-term disability_
- _Dental and vision care_
- _Extended healthcare (drug coverage, hospital care, professional services, and medical emergency assistance)_

**Company Overview**
Clintar was founded in 1973 to provide top-quality corporate landscape and snow and ice management services. Today, Clintar is the largest company of its kind in Canada and ranked 27th overall in North America providing Commercial Outdoor Services. As a leader in the landscape management industry, Clintar rewards high-performing employees with growth and development opportunities.

**Job Summary**
Supervise and arrange field operations providing quality and timely service for Clintar Commercial Outdoor customers. This includes training and supervision of all field staff, contributing to the planning and execution of all work requirements, providing quality control through site visits, and working to maximize the potential of the staff and equipment resources available

**Responsibilities**
- Directly supervises crew leaders and crew members. Interview, hire and train all maintenance and winter staff. Ensure equipment and materials are assigned to crews.
- Plan and conduct ongoing training for field service staff in customer relations skills; horticulture and technical skills; and health & safety policies and procedures. Ensure a high degree of diplomacy when dealing directly with customers.
- Monitor and maintain facility and yard organization.
- Determine work procedures, prepare daily work schedules, and expedite workflow.
- Ensure appropriate scheduling and maintenance of vehicles and equipment. If mechanic not available, complete minor repairs to equipment and tools.
- Ensure timely and accurate completion of crew leaders and crew member’s timesheets. Using Aspire for reports and daily notes.
- Evaluate regularly, Clintars service to customers and develop procedures to eliminate customer complaints. Monitor field staff morale and work to promote a total team effort.
- Evaluate performance, make wage recommendations, and administer disciplinary action consistent with HR policies and procedures.
- Resolve customer complaints by investigating problems; developing solutions; and making recommendations to operations manager.

**Qualifications**
- High school diploma or equivalent (required)
- College diploma in horticulture or equivalent is preferred
- 2-5 years of experience in a similar role
- Knowledge of hardscape projects, interlock and stone installation, equipment operation, and grading
- Skilled in leadership, problem-solving, multitasking, independent decision-making, and reporting job site activities, including material, hours, and incidents
- Estimation, design skills, and health & safety experience are assets
- Able to lift or move over 25 pounds
- Passion for outdoor work is essential, including in adverse weather conditions

Clintar is proud to be an equal opportunity workplace and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. At Clintar, we’re committed to building a workforce that is more representative of the customers we serve and creating a culture where everyone feels like they belong.
- By using this site, you acknowledge that if you are offered employment, your sole and exclusive employer is the local franchised business that hired you, not Clintar Commercial Outdoor Services. Clintar Commercial Outdoor Services does not participate in any local employment decisions or practices within its franchised businesses. Each franchise is independently owned and operated._