Regional Technology Specialist

**Position Title**:Regional Technology Specialist

**Position Type**: Regular - Full-Time

**Position Location**:Toronto HQ

**Requisition ID**: 38068

At McCain, we believe in meaningful technology - using digital technology not just for innovation, but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop sought-after expertise, work on exciting, high-impact projects, and create solutions that truly make a difference. If you're ready to push boundaries, tackle purposeful challenges, and build a career that matters, we want you on our team.

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

Our Global Technology team’s goal is to leverage technology and data to drive profitable growth, focus on enhancing customer experience and to further our purpose of **_'Celebrating real connections through delicious, planet-friendly food'_**. McCain has embarked on an ambitious digital transformation across our business from Agriculture to Manufacturing and commercial capabilities to enhance our customer obsession. As part of this transformation, we are making significant investments in our digital platforms, technology transformations and in building a data driven culture. We are building digital products for our customers, suppliers/growers, and McCain team members to enable digital processes and data-driven automation. Through our investments, we will transform McCain into a company that empowers our teams with easy-to-use systems which will help them collaborate better, be productive and make data driven decisions. Will you be part of this exciting journey?

**About the role.**

Reporting to the Regional IT Services Manager, the Support Technician will
- Under limited supervision of the Regional IT Services Manager (or designate) directly provide onsite support for a variety of IT hardware and software, such as, but not limited to:
- personal computer hardware/software and peripherals
- mobile phone/PDAs
- network printers, server and network hardware equipment, computer room/network wiring closet facilities, and phone systems.
- Under the direction of Network/System Administrators perform requested onsite tasks to aid in the troubleshooting or remediation of problems- Support and ensures McCain IS standards and policies are followed and report exceptions to the appropriate departments or Regional IT Services Manager
- Develop a sustainable and productive working relationship with end users of all IS services as this position is one of the most highly visible 'faces' of IS.

**What you’ll be doing.**
- Directly provide onsite or work with third party vendors support a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phones, network printers, server and network hardware, Warehouse Management equipment, computer room/network wiring closet facilities, and phone systems
- Depending on regional requirements, may be assigned to monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors, and explain work requirements ensuring quotes are accurate.
- Assist in global and regional technology hardware refresh and implementation projects.
- Work closely with business stake holders to understand their IT requirements and provide solutions proactively.
- Proactively troubleshoot and provide solutions to IT issues, collaborate with third party vendors and with regional/global IT teams to troubleshoot, provide solutions.
- Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self-assigning tickets, following up on tickets and providing resolution.
- Management - responsible for ensuring standard McCain PC images are applied and maintained on McCain assets.

**Measures of success.**
- Customer Focus
- Collaboration
- Continuous Improvement
- Problem Solving
- Facilitation
- Negotiation
- Influencing

**What you’ll need to be successful.**
- College diploma in IT or equivalent
- Knowledge in Cisco networking technologies including wi-fi.
- Knowledge of O365 suite of products.
- Knowledge of PC imaging technologies such as SCCM/Intune will be an added advantage.
- Minimum technical certifications, AZ-900, preferred Microsoft certifications
**Leadership principles.**
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
- **_ We are Customer Obsessed: _**- _We start with the customer, understand t