Luxury Hotel Guest Services Manager
2 weeks ago
The SoHo Hotel, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the city of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment. **As the Guest Services Manager, your duties include**: - Oversee all aspects of the Concierge & Guests services department, including Valet & ensure utmost guest satisfaction. - Be a "people person" with enviable customer service skills. - Oversee Guest Services staff and ensure proper coaching & training of employees to provide luxury services to guests. - Always sell the facilities and services of the SoHo Hotel & Residences with a knowledgeable and enthusiastic manner with a concern for profit and Guest satisfaction. - Mentor, inspire & motivate employees to give meaningful guest services experiences. - Maintain Concierge logs and ensure pertinent items are resolved in a timely fashion. Place responsibility on all staff to utilize the logbook. Ensure optimal Guest satisfaction by meeting special needs and requests brought up in the logbook and that all items are followed through upon. - Provide oversight & provide presence in the lobby, during absence of manager on duty. - Handle Guest complaints/problems in a polite and helpful manner. Determine how to best solve the complaint/problem in a manner that will please the guest. Follow up with other Departments and the Director of Operations as necessary. Document all complaints and/or problems. - Ensure the proper handling and greeting of all VIP and Special Attention guests. Ensure all special Concierge request/needs are met prior to their arrival. - Be completely knowledgeable with respect to all hotel facilities, on-site restaurants, hours of operation, hotel history, and room types. - Act as a liaison between the Guest and the various facilities within the hotel as well as the numerous services available through the city and its surrounding area. - Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules. - Arrange tickets, bookings, appointments, and reservations for guests. - Effectively communicate to all levels of the hotel city happenings detailing special events. - Assist the Guest both over the telephone and at the desk, during their stay, often prior to their arrival as well as after their departure. Ensure clear, concise and effective communication. - Take necessary action regarding Concierge staff (e.g. Evaluate, coach, discipline) as required with the guidance of Director of Operations. - Ensure work schedules are prepared for effective staff, to meet corporate standards, maintain high morale, minimize turnover, and concentrate on staff development on a monthly basis. - Maintain an effective flow of communication within the department and from the concierge to all Departments. - Conducts oneself in such a manner as to reflect the SoHo Hotels exclusive standards; act as a leader and role model for all staff to emulate. - Other duties as assigned by the Management Team. **The qualifications for this position are**: - Minimum two years’ experience within Hotel environment. - Minimum one year of experience at the supervisory level. - Friendly and outgoing personality, with an outstanding level of guest service. - Excellent interpersonal, communication and writing skills. - G license with a clean drivers abstract is a must. - Please note: This position involves working weekdays, evenings, weekends and public holidays.
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Front Office
4 weeks ago
Toronto, Canada Hotel X Toronto Full timeA luxury hotel in Toronto is looking for an Assistant Director of Front Office & Guest Services. This role involves overseeing front office operations, managing and training staff, and ensuring high levels of guest satisfaction. Ideal candidates will have at least 4 years of front desk experience and 3 years in management, preferably within luxury hotels....
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Front Office
4 weeks ago
Toronto, Canada Hotel X Toronto Full timeA luxury hotel in Toronto is looking for an Assistant Director of Front Office & Guest Services. This role involves overseeing front office operations, managing and training staff, and ensuring high levels of guest satisfaction. Ideal candidates will have at least 4 years of front desk experience and 3 years in management, preferably within luxury hotels....
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Front Office
6 days ago
Toronto, Canada Hotel X Toronto Full timeA luxury hotel in Toronto is looking for an Assistant Director of Front Office & Guest Services. This role involves overseeing front office operations, managing and training staff, and ensuring high levels of guest satisfaction. Ideal candidates will have at least 4 years of front desk experience and 3 years in management, preferably within luxury hotels....
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Front Office
6 days ago
Toronto, Canada Hotel X Toronto Full timeA luxury hotel in Toronto is looking for an Assistant Director of Front Office & Guest Services. This role involves overseeing front office operations, managing and training staff, and ensuring high levels of guest satisfaction. Ideal candidates will have at least 4 years of front desk experience and 3 years in management, preferably within luxury hotels....
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Guest Services Representative
2 weeks ago
Toronto, Canada The SoHo Hotel & Residences Full time**GUEST SERVICES REPRESENTATIVE** **ABOUT THE SOHO**: The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment. We pride ourselves in offering some of the largest and most...
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Luxury Hotel Maintenance Engineer
6 days ago
Toronto, Canada Toor Hotel Full timeA luxury boutique hotel in Downtown Toronto is seeking a Maintenance Engineer to oversee the repairs and maintenance of the hotel facilities. Responsibilities include managing the preventative maintenance program, conducting fire safety inspections, and ensuring guest satisfaction. Ideal candidates will possess strong verbal communication skills, attention...
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Luxury Guest Services Specialist
6 days ago
Toronto, Canada SoHo Hotel Toronto Full timeA luxury boutique hotel in Toronto is seeking a Guest Services Representative (Full-Time) to provide exemplary customer service and a personalized guest experience. This role requires prior hotel experience and involves responsibilities such as check-ins, addressing guest inquiries, and maintaining operational efficiency. A polished demeanor and strong...
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Front Desk Agent
5 days ago
Toronto, Canada The SoHo Hotel & Residences Full timeThe SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto’s Entertainment District. We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city. As a Guest Services Agent, your duties include: - Managing operations at the Front Desk including checking...
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Front Desk Agent
5 days ago
Toronto, Canada The SoHo Hotel & Residences Full timeThe SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto’s Entertainment District. We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city. As a Guest Services Agent, your duties include: - Managing operations at the Front Desk including checking...
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Luxury Hotel
7 days ago
Toronto, Canada The SoHo Hotel & Residences Full timeThe SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the city of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment. As a Housekeeping Supervisor, your duties include: - Room checking in the Hotel and Residences - Assist in special...
