Night Guest Service Agent

4 days ago

NiagaraontheLake, Canada Vintage Hotels Full time

**Exceptional individuals delivering exceptional experiences**

Our **Guest Service Team** is key in creating unforgettable luxury experiences for our Guests and plays a vital role in our success.

From the moment the Guest arrives at the hotel we strive to create a sense of welcome that is genuine, memorable and unique.

We are fair and equitable employer, offering competitive wages and benefits.

**Primary Responsibilities**:

- Providing personalized and exceptional guest service at every given opportunity.
- Performs daily check-out/in procedures during midnight shift are required.
- Maintains a thorough knowledge of our room rates, packages and dining offers.
- Liaisons with other departments and our security company to ensure Guests are safe and comfortable.
- Prepare all F&B chits for Night Audit.
- Bill and post any no-shows.
- Run guest counts and service report for departures.
- Run night audit reports.
- Charge express check-outs.
- Complete nightly communication log for the Front Office Manager.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.

**Professional Requirements**:

- Excellent communication and interpersonal skills.
- Minimum 2 years Front Desk experience or related customer service experience.
- Previous up-selling and/or sales experience is considered an asset.
- Computer skills/experience an asset.

We Offer:

- Permanent Employment Opportunities
- Competitive Wages
- Benefits & RRSP Matching
- Flexible Schedules
- Complimentary Team Member Meals (while on shift)
- Discounts on food, room rates, retail, spa services
- Company Social Events & Team Member Recognition Programs
- Accessibility accommodations will be made for job applicants upon request._

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

  • Night Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a part time Guest Service Agent to join our growing team! **What you'll be doing**: - Performs daily check-out/in procedures during midnight shift are required. - Maintains a thorough knowledge of our room rates, packages and dining offers. - Liaisons with other departments and our security company to ensure Guests are...

  • Guest Service Agent

    2 weeks ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels: Prince of Wales is currently seeking a Night Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. **What you'll be doing**: - **Providing personalized and exceptional guest service at every given opportunity**: - Performs...

  • Guest Service Agent

    6 days ago

    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking a part time Guest Service Agent to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Best Western Colonel Butler Inn is currently seeking a part time Guest Service Agent to join our growing Front Office Team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy working in a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    2 days ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Pillar & Post Full time

    Vintage Hotels is currently seeking a Part-Time & Full Time Guest Service Agent to join our growing Front Office team at the Pillar & Post Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing Front Office team at the Prince of Wales Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    4 days ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a Part Time Guest Service Agent to join our growing team! Situated in the heart of Niagara on the Lake, this is an excellent opportunity for those with a love of hospitality and customer service. **What you'll be doing**: - Register guests and assign rooms. - Assist in pre-registration and blocking of reservations when...

  • Guest Service Agent

    6 days ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing team! Situated in the heart of Niagara on the Lake, this is an excellent opportunity for those with a love of hospitality and customer service. **What you'll be doing**: - Register guests and assign rooms. - Assist in pre-registration and blocking of reservations when...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing team! Situated in the heart of Niagara on the Lake, this is an excellent opportunity for those with a love of hospitality and customer service. **What you'll be doing**: - Register guests and assign rooms. - Assist in pre-registration and blocking of reservations when...

  • Guest Service Agent and Night Audit

    6 days ago

    Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then...