Collections Analyst

1 week ago

Toronto, Canada Beanfield Technologies Inc. Full time

**About Us**:
At Beanfield, we’re not just building networks, we’re building communities. We’re dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We’ve spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.

**We are Challengers**, leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.

**We are United**, operating as one team, where everyone's ideas are valued.

**We Care**, prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.

Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.

**Availability**:

- Status: Fixed Term Contract (12 Months)
- Location: Toronto, ON or Montreal, QC
- Hours: 40 hours

**Position Summary**:
The Collections Analyst is responsible for managing a dedicated list of commercial customers within the collections team. Working closely with colleagues, sales, and internal departments, this role ensures timely payment of assigned accounts, resolves billing issues, and supports overall team efforts to minimize delinquency while maintaining positive customer relationships.

**Roles & Responsibilities**:

- Manage a dedicated portfolio of customer accounts, prioritizing collection activities in coordination with the team.
- Contact assigned customers to follow up on overdue invoices, negotiate payment terms, and resolve disputes.
- Investigate and resolve billing discrepancies in collaboration with billing, sales, and customer service teams.
- Escalate high-risk accounts to management with recommendations for action.
- Maintain accurate records of collection activities and outcomes for assigned customers.
- Contribute to team reporting on aging, performance, and collection results.
- Collaborate with team members to identify and implement process improvements.
- Ensure compliance with company policies, industry regulations, and applicable laws.

**Skills & Qualifications**:

- Experience in collections, customer service, account management, or other customer-facing roles.
- Proven ability to handle difficult conversations with professionalism and diplomacy.
- Strong communication, negotiation, and relationship-building skills.
- Experience managing a dedicated list of accounts and following up on outstanding balances.
- Proficiency with Microsoft Office (Excel, Outlook, Word); experience with billing systems is an asset.
- Strong organizational skills with the ability to prioritize and manage multiple tasks.
- Attention to detail and accuracy in documenting customer interactions and outcomes.
- Team-oriented with the ability to work independently in a fast-paced environment.

**At Beanfield, we are proud to be an equal-opportunity employer.**

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

  • Collections Analyst

    1 week ago

    Toronto, Canada swiftlysiri Full time

    RESPONSIBILITIES: - Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay; - Facilitate customer payment by providing necessary documentation to customer; - Resolves customer billing disputes...

  • Credit & Collections Analyst (AR Analyst)

    3 hours ago

    Toronto, Canada CDW Canada Full time

    Credit & Collections Analyst (AR Analyst) Join to apply for the Credit & Collections Analyst (AR Analyst) role at CDW Canada An Accounts Receivable (AR) Analyst is focused on identifying, addressing, and resolving issues related to outstanding payments. This role plays a crucial role in ensuring that the company maintains healthy cash flow by efficiently...

  • Senior Analyst, Collections

    15 minutes ago

    Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Who We AreAt Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart—Canada's largest non-bank branch network—and a leader in financial solutions for underserved communities.From short-term loans to money transfers and...

  • Credit & Collections Analyst

    5 days ago

    Toronto, Canada Salesforce Full time

    Job Category Finance Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Credit & Collections Analyst

    4 hours ago

    Toronto, Canada FLIR Systems, Inc. Full time

    Credit & Collections Analyst page is loaded## Credit & Collections Analystremote type: Remotelocations: Canada - Waterloo, ON: Canada - Waterloo, ONtime type: Full timeposted on: Posted Todayjob requisition id: REQ32662**Be visionary**Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require...

  • Analyst, Credit and Collections

    4 days ago

    Toronto, Canada Metergy Solutions Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity. As one of North America’s most experienced...

  • Business Analyst Collections Domain-5

    5 days ago

    Toronto, Canada Realign LLC Full time

    Job Type: Contract Job Category: IT **Role: Business Analyst - Collections Domain** **Location: Toronto, ON (Onsite)** **Duration: 6 Months (Contract)** **Experience Required**: 10+ Years **Key Skills Required** Business Analysis & Business Consulting ** Mandatory**: Experience with **ECP CACS Tool** Strong knowledge in **US Collections...

  • Analyst, Credit and Collections

    5 days ago

    Toronto, Ontario, Canada Metergy Solutions Full time

    About Metergy Solutions Inc. ("Metergy")    Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We're a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.   As one of North America's most experienced...

  • Credit & Collections Analyst (Ar Analyst)

    4 days ago

    Toronto, Canada CDW Full time

    **Description** At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that...

  • Analyst, Credit and Collections

    37 minutes ago

    Toronto, Ontario, Canada Metergy Solutions Full time $50,000 - $55,000

    About Metergy Solutions Inc. ("Metergy")  Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We're a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity. As one of North America's most experienced...