Collections Analyst

1 week ago

Toronto, Canada swiftlysiri Full time

RESPONSIBILITIES:

- Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay;
- Facilitate customer payment by providing necessary documentation to customer;
- Resolves customer billing disputes working with other Sales Operations personnel and Sales.;
- Escalates problem collection accounts to Credit and Sales management;
- Works with credit analyst on financial distress accounts;
- Negotiates payment plans for financial distress accounts;
- Recommends accounts for suspension after proper collection activity ;
- Participates on process improvement projects as assigned;
- Provides reports on assigned portfolio as requested to credit management ;
- Ensures compliance with all company policies;
- Provides training as requested.

SKILLS:

- Collections experience in a high growth environment;
- Good customer relationship skills to manage a variety of customer iterations ;
- Demonstrated initiative;
- Ability to work independently;
- Demonstrated participation in process improvement initiatives and/or project management experience;
- Excellent communication (written and verbal) skills;
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines;
- Thrives in a team environment;
- Able to use Microsoft suite of tools effectively.

**Job Type**: Fixed term contract

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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