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Service Specialist
2 weeks ago
At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.
Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.
Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity:
Rogers Operations Voice and Data team is accountable to support Internet, voice and data services. As a **Service Specialist**, you will collaborate with cross-functional teams across network to plan for and maintain a cost effective, high performing, highly available and scalable cloud infrastructure.
This position is a unique opportunity to work with leading-edge technologies in a fast-paced environment within a large organization.
**Responsibilities**:
- Lead and support in the development of IP solutions and security design in Telco data center and cloud environment.
- Provide operational support for virtual infra and data/voice services related issues: Identify, diagnoses and resolve network problems.
- Identify opportunity and innovative approaches to continuously improve network performance and resiliency.
- Take courses of action and coordinate with other SMEs to resolve any production issue.
- Participate and contribute to the development of the 1-3-year network roadmap and evolution.
Qualifications:
- University Degree in Computer Science, Electrical/Electronic Engineering, Telecommunication or equivalent
- Skilled with a variety of operating systems, including Linux systems
- Demonstrated experience in SDN/NFV virtualization architecture for cloud data center design
- Experience should also include the foundations for cloud-based infrastructure (Compute, VMware NSX & Networking), software orchestration & automation
- Proficient and hands on experience in technologies like OSPF/ISIS, MP-BGP, MPLS, L2VPN (VPLS, EVPN), L3VPN, Multicast, IPv6, IPSec would be an asset
- Proven hands-on experience on Server infrastructure and network devices
- Solid understanding of the OSI and TCP/IP model
- Ability to work with monitoring, network diagnostic and network analytics tools
- Effective communicator with fluent verbal and written communication skills
- Highly motivated individual, build and maintain strong relationship with other stakeholder teams to coordinate and collaborate on solutioning and project delivery with sense of urgency
- A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces
Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 288248
Posting Notes: Digital & Technology
