Customer Service Representatives Needed

**CUSTOMER SERVICE REPS NEEDED - LIVERPOOL CONTACT CENTRE** **MASSIVE EXPANSION GOING ON - INTERVIEW NOW** **URGENT HIRING - FULL TIME - VARIOUS SHIFTS AVAILABLE** - **WALK-IN AND GET HIRED ON THE SPOT - 54 HARLEY UMPHREY DRIVE, LIVERPOOL**_ A Call Centre handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. With outbound calls the representatives make calls to generate sales, leads, appointment setting, conduct surveys and all other forms of outbound calls. At Global Empire, we are proud to say we’ve been in the call centre business for over 20 years. Global Empire has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less. Our success is rooted in supporting our employees by putting them first. We believe providing genuine care starts with promoting it through the culture and community within our call-centers. As a Customer Service Representative (CSR), you have the privilege and opportunity to provide comfort and help in times of need. CSR's answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero" At Global Empire you will have the opportunity to change lives by being the first point of contact for the callers of our diverse client base. **Who you are**: - You have a sincere desire to help others. As a CSR you will be a member of a dynamic team that is focused on treating customers with empathy and enthusiasm; - You are willing to learn new things every day. Our company is growing, and we understand that this requires ongoing opportunities to learn, lead and advance; - You have strong values. Bringing your real self to work and doing the right thing matters to you. Respect and authenticity shine through your personality, voice, and interactions; - You are a good listener. Treating each call as a learning experience will help you achieve your goals to deliver memorable service. **Your responsibilities as a CSR**: - Provide warm professional customer support; - Accurately collect details for clients in an organized and timely manner; - Take messages, enter orders, process and dispatch service calls; - Committed to continuously improving the quality, efficiency, and effectiveness of service. - Answering phones from customers professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding product sales to customer service problems. - Providing customers with the organization’s service and product information. - Identifying, escalating priority issues and reporting to the high-level management. - Routing inbound calls to the appropriate resources. - Following up complicated customer calls where required. - Completing call notes and call reports as necessary and updating them in the CRM. - Obtaining and evaluating all relevant data to handle complaints and inquiries. - Recording details of comments, inquiries, complaints, and actions taken. **What we need from you**: - Proficient keyboarding skills and working knowledge of Microsoft Office; - Strong people skills - especially written and verbal communication; - Excel at multi-tasking, organizing and prioritizing work; - Able to adapt to a flexible work schedule - given the nature of our work this means starting as early as 8AM or finishing your day as late as 10PM. **We care about you**: - Dental and health benefits; - One-on-one mentorship to help you reach your goals; - Being part of an inclusive community with a strong focus on making every day genuinely enjoyable: - Office-wide celebrations and themed days; - Social responsibility - team-fundraising and charity events; At Global Empire, our community thrives on the inclusion of a full range of voices. Our commitment to being an equal opportunity employer goes beyond acceptance - we celebrate and support all the amazing things that make you unique. All our team members take pride in upholding an environment of mutual respect. We welcome and encourage applicants of all races, color, disabilities, sexual orientation, gender identity, ethnicity, national origin, and age. **Job Types**: Full-time, Permanent **Salary**: $15.00-$20.00 per hour **Benefits**: - Casual dress - Company events - Dental care - Disability insurance - Extended health care - Life insu