Customer Service Rep

4 days ago

Saskatoon, Canada Weir Group Full time

Business Need / Purpose of Role:

- The Customer Service is responsible for managing all areas of their assigned After Market territory in accordance with company policies and procedures. They will maintain knowledge of Weir equipment parts, develop sales quotes, ensure timely shipment, advise customers on order status, and process RMA’s and credit memos.
- Objectives & Measurement
- Key Responsibilities and Specific Accountabilities:

- Serve as primary contact for entry of spare parts orders
- Audit purchase orders to ensure the proper discount has been applied and verify that all commercial terms and conditions, shipping terms, credits, and taxes are in accordance with company policies
- Process spare parts orders
- Expedite parts as needed and follow up with the Customer, Rep or Distributor
- Provide shipping info for rush orders
- Generate and manage spare parts sales quotes, updating them based on customer changes
- Submit cost updates and item reactivation requests, reviewing the results for accuracy before submitting for sale price determination
- Manage all areas of the spare parts requirement for assigned territory and provide feedback to the Customer
- Follow up, review, and maintain credit card orders, held orders, ship complete orders, and late orders
- Maintain and monitor order dates for a possible earlier shipment than promised
- Serve as primary contact for all Customer Master updates, ensuring data integrity
- Generate and manage approved Return Material Authorizations (RMA) and issue credit at the end of the RMA process
- Generate credit memos
- Generate invoices for progress payments and shipment of spares from remote warehouses
- Provide customer assistance
- Serve as backup for Customer Service Representative(s) when out of the office
- Work with Engineering and Purchasing to provide quotes and order fulfillment as it relates to pump retrofit to mechanical seal configuration
- Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time
- Job Knowledge / Education and Qualifications
- The details described here are representative of those that an employee needs to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience:

- 2 years of experience with either client services and/or key accounts management
- Associates degree and/or four-year degree preferred
- Experience within a manufacturing environment is preferred
- SAP Knowledge preferred
- Must have experience with:

- Reviewing purchase order terms and pricing
- Managing customer/client accounts
- Working with account management database systems
- We take pride in providing a quality workplace and promoting equal opportunities for all._
- #minerals #onsite #LI-SK1

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