Health Assistance
1 month ago
**Job Description**:
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you
As a Customer Service Representative, you’ll be providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while ensuring a superior level of customer service.
**What does your typical shift look like?**
- Providing assistance to customers, clients and providers from around the world;
- Act as a resource person for the patient, family members;
- Act as a resource person to medical facilities for policy benefits and coverage information;
- Responsible for pre-approving medical tests;
- Recording the interactions and transactions in the claims system.
**What skills and training do you need?**:
- Excellent verbal and written communications skills in English; additional languages are an asset;
- Available evenings from 5pm - 12am, and one-in-two weekends, or less; at least 20 hours per week (during school time), minimum of 3hrs per shift;
- Ability to work efficiently with people in a fast-paced, team-based environment;
- Any customer-service experience is an asset;
- Show empathy, understanding, patience and attention to detail, while being professional and resourceful.
We offer you:
**What does Global Excel offer you?**:
- Global Excel offers more than just a position, we offer a professional future with a competitive compensation including base salary, performance bonus and a competitive vacation package;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes as well as discounts at local businesses;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:
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