Customer Service Advisor

2 weeks ago

Pickering, Canada Velocity Performance Full time

Full job description

Job Summary

**Responsibilities**:
Greet customers promptly and professionally upon arrival.

Assess customer needs by asking relevant questions regarding vehicle performance and issues.

Provide detailed explanations of services and repairs needed, including costs and timelines.

Upsell additional services based on customer needs and vehicle condition.

Schedule appointments for service work and follow up with customers regarding their vehicle status.

Maintain accurate records of customer interactions, service orders, and payments.

Handle cash transactions efficiently while ensuring accuracy in billing.

Collaborate with mechanics to ensure timely completion of services and repairs.

Address customer concerns or complaints in a professional manner.

**Skills**:
Proven sales experience, preferably in an automotive or dealership environment.

Strong customer service skills with the ability to build rapport with clients.

Mechanical knowledge of automotive systems and repair processes is essential.

Experience in automotive repair is a plus, enabling effective communication with technicians.

Ability to upsell services effectively while maintaining customer trust.

Proficient cash handling skills to manage transactions accurately.

Excellent communication skills, both verbal and written, to convey information clearly.

Join our team as an Automotive Service Advisor where your expertise will contribute to enhancing our customers' experiences while driving satisfaction and loyalty.

**Job Types**: Full-time, Permanent

Pay: $18.00-$25.00 per hour

Additional pay:
Bonus pay

Commission pay

**Benefits**:
On-site parking

Please speak English

French not required

Schedule:
8 hour shift

Day shift

Monday to Friday

Weekends as needed

**Experience**:
Service Advisor: 1 year (preferred)

**Language**:
English (required)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.80 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-05-12

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