Service Advisor

1 week ago

Pickering, Canada Formula Ford Lincoln Full time

International Auto Group (IAG) boast seven dealerships across the GTA which encompasses 10 legendary brands.

IAG is seeking an enthusiastic, confident, positive, self-motivated team member who is looking to embark on an exciting career at **Formula Ford** as a **Service Advisor**.

We are looking for an individual who is reliable, honest, organized, detail-oriented, and has a strong desire to succeed.

**Job Duties**:

- Meet/greet customers in person or on phone
- Arrange prompt and accurate diagnosis of reported problem
- Make best-value repair recommendations based upon nature of the problem
- Make recommendations for preventative maintenance
- Manage delivery of required repair action by successfully setting and managing customer expectations
- Follow up after visit to ensure that customer's expectations were met/exceeded
- Maintain documentation, including PO, invoices, work orders, reports etc.
- Enforce organizational safety standards
- Take 'ownership' and accepts accountability for delivering outstanding service levels and sales results
- Experience working within a Dealership environment preferred
- Strong communication skills
- Demonstrated excellent telephone demeanour
- Organizational ability and attention to detail
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Professional phone handling experience
- Customer-service and sales experience

**We believe that our strongest resources is our team and we offer the following**:

- A Competitive Compensation Plan that is top of the market.
- Health and Dental Benefits Program.
- On going training and support.
- A great place to work and grow into your career and income.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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