Customer Solutions Specialist

6 days ago

Carleton Place, Canada Sideshift Full time

**About Sideshift**

At Sideshift, we’re redefining what’s possible on the water. As a Canadian innovator, we design and manufacture advanced aftermarket bow and stern thruster systems that deliver precision, confidence, and total control for recreational boaters worldwide. Our systems are trusted in 60+ countries for their performance, value, and easy retrofit installation.

Now, we’re entering an exciting new phase of growth—expanding our direct-to-consumer presence, building stronger channel partnerships and bringing the next generation of marine technology to life.

**The Right Fit**

You are detail-driven, thrive under pressure, and know how to balance sales focus with customer care. You don’t just close deals—you build relationships. And when challenges come up? You troubleshoot, adapt, and make it right.

**The Role**

We’re looking for a Customer Solutions Specialist who thrives at the intersection of sales, technical knowledge, and customer experience. This isn’t just about answering inquiries—it’s about guiding boat owners to the right solution, closing deals, and making sure every customer feels supported long after their purchase.

You’ll be the voice (and problem-solver) customers count on. From fitment guidance and quoting to first line troubleshooting and pipeline management, you’ll turn interest into sales and questions into loyalty.

If you’re someone who combines technical know-how with communication finesse—and you love the idea of helping boaters maneuver with ease—you’ll feel right at home here.

**What You’ll Do**
- Deliver fast, accurate quotes with pricing, timelines, and upsell recommendations
- Own the customer journey from inquiry to delivery, ensuring a seamless experience
- Manage your sales pipeline in CRM with discipline and follow-through
- Troubleshoot first-line technical issues—setup, installation, operation, and post-sales support
- Build out helpful customer resources (FAQs, guides, best practices)
- Collaborate with engineering and product teams on escalations, recurring issues, and product refinements
- Assist with orders, logistics, and inventory checks as needed
- Support product launches by communicating new features to customers and teams
- Hit targets in sales, quoting, conversions, and customer satisfaction

**What You Bring**

✔ 10+ years of experience in inside sales, technical sales, or customer support with physical products
✔ Technical aptitude—comfortable with mechanical/electromechanical/electrical systems
✔ Strong communicator who can explain technical details clearly to non-technical people
✔ CRM savvy—organized, efficient, and disciplined with follow-ups
✔ A customer-first mindset: patient, proactive, and driven to deliver exceptional service

**Bonus Points For**:

- Marine or recreational powersports experience
- Bilingual English/French
- Experience with installation documentation or schematics
- Comfort in outbound sales (upselling, follow-ups, opportunity spotting)

**Why Join Us?**
- Be part of a fast-growing Canadian manufacturer making waves globally
- Work with real products that solve real problems for boaters
- Competitive salary ($75,000-$85,000) with growth potential
- 3 weeks’ vacation + benefits package
- A collaborative, accountable, and forward-thinking team culture

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Work Location: Hybrid remote in Carleton Place, ON K7C 3T2

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