Clinic Manager

**The MSPeople Journey**

Clinic Manager Roles and Responsibilities
In the medical aesthetics field, our goal is to make our patients feel secure, confident, and ultimately impressed with our offerings and level of service. Everyone in the clinic plays a vital role in supporting each other in achieving this goal.
As the leader of the clinic, the key to success is leading your team to work together to offer a premium and unmatched patient experience. Your team makes an impeccable impression, tailors’ treatments to the patients’ needs and provides a best in class patient experience.

**CLINIC MANAGER**

**Who you are**:
You are a bilingual, highly motivated individual who is dynamic, has a passion for people and can roll up your sleeves and roll with it. The Clinic Manager has an uplifting attitude, a strong sense of self and is always looking to develop and grow both personally and professionally.
You have a deep respect for yourself and by example an equally deep respect for others. You are, in essence, obsessed with service excellence and will further assist in living out MSP’s family focused culture.

**Doing what you do best**:
**Operations**:

- Achieve budgeted sales, sales increase, and EBITDA targets.
- Provide a strong presence in the clinic and visibility during operating hours, allowing yourself to flow through every facet of the operation without getting locked into a position.
- Manage shift schedule to control labour cost.
- P&L management and monthly reporting with the MSP Team.
- Work closely with Regional Relationship Director to obtain best practices and achieve sales targets.
- Partner with the medical physicians to promote efficiencies and evolve the practice.

**Promotions**: **Manage MSP promotions within the clinic**
- Liaise with department leads and Regional Relationship Director to execute and implement all national marketing initiatives, local marketing programs and in-clinic promotions
- Evaluate effectiveness and report on metrics of all such programs to Regional Relationship Director and MSP Marketing team using the prescribed communication tool.

**MSPeople Leadership**: **Recruitment and selection of team members.**
- **The ongoing training and coaching of team members.**:

- Encourage and perpetuate clinic culture through effective leadership.
- Motivate, challenge, and strategize with team members to achieve all clinic targets.
- Annual 9-block assessment of all team members.
- Mid-year and year end performance appraisals of all team members.
- Regular (monthly) one 2 ones are conducted and documented for all team members.
- Facilitate daily communication - daily stand-up meeting, communication boards.
- Ensure work environment is healthy, safe, and based on respect and trust while endorsing MSP’s standard of quality and service.
- Ensure clinic adheres to all legislative and government guidelines.
- Implement and adhere to the Health and Safety policies and procedures outlined in the MSP standards handbook.
- Lead and execute the MSP premiere service model.

**Patient Focus**: **Patient recovery both online and in person.**
- **Meet or exceed MSP patient satisfaction goals.**

**The MSPeople Journey**
- Provide a safe, clean, and touchless experience for patients to ensure that safety and health expectations are exceeded.

**Training**: **Communicate all current and upcoming training-related initiatives to team members.**
- Work to identify certified trainers within the clinic.
- Oversee the training of new team members, working through certified trainers.
- Have weekly progress meetings with trainee, encourage and course correct as required.
- Provide regular feedback on trainee’s progress to Regional Relationship Director. **Health Check**:

- Oversee safety protocols in place to ensure health and safety of our patients and team members
- Report PPE Inventory to Regional Relationship Director to maintain optimal levels
- Current knowledge of government health and safety protocols - monitor changes and communicate to team members

**How you present yourself**:
Trendy & professional. We want you to look and feel stylish, while at the same time feel comfortable and approachable to the patients.
*As per clinic standards dress code policy

**Salary**: From $65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Language**:

- fluent French and English (required)
- fluent in both French and English languages (required)