Password Reset Clerk

**Password Reset Clerk**
**Expected 8-month term - Casual**

**Information Systems 7**
**Why Choose Us?**

Where will a career with Advanced Solutions take you? To the leading edge of information technology, working
with industry partners from around the world. At Advanced Solutions you will work with outstanding people in a
challenging and dynamic environment. We strive to provide you with the tools, the training, and the opportunity to
take charge of your future and take advantage of change to maximize client service and work within a centre of
excellence.

**The Opportunity**:
Advanced Solutions Technology Services is responsible for providing cost-effective management, delivery, and
support of IT operations to core government ministries, program managers and government employees.
Technology Services is also responsible for understanding the business objectives, future directions, and unique
requirements of the programs it supports.

Technology Services provides services to core government ministries, Crown corporations and broader public
sector organizations, and over 30,000 government employees. In support of government objectives to lower costs
and improve service delivery, these clients have formed a partnership with Technology Services to receive reliable
and cost-effective services for the benefit of the citizens and businesses they serve across British Columbia.

**Who you are:
- Display a high level of effort, commitment, and mature judgment
- Maintain a professional and confidential manner at all times
- Trustworthy and responsible behavior
- Eagerness to learn and a willingness to accept feedback and direction
- Customer Focus
- Adhere to Advanced Solutions Core Values
- Exemplify Professionalism: We uphold a respectful and respected workforce.
- Embrace and Champion Change: We enthusiastically participate, collaborate, innovate, and
welcome change.
- Encourage and Take Initiative: We are an engaged and progressive workforce promoting

personal and professional growth
- Personify Integrity: We are reputable and productive which builds the foundation of our success

**Application Requirements**

**Must Have
- High school diploma or equivalent; additional IT-related certifications are a plus.
- Previous experience in a customer service or IT support role, preferably in a Service Desk environment.
- Strong communication skills, both verbal and written.
- Basic understanding of IT systems, including knowledge of common password policies.**We take care of our people (what we offer)**:
**Salary Package
- Employment Type: Part Time, Casual
- Union/Non-Union: Union-BCGEU
- Salary Grid Level: Grid 7, Schedule 1
- Hourly Salary: $26.93 - $30.34 per hour
- Expected hours: Approximately 20 hours per week, additional hours may be offered based on operational

requirements
- Expected Schedule: Weekdays between 8:30 a.m. and 12:00 pm
- Office Location: Victoria, BC - Hybrid**
**Initial Benefit Package
- Health and Welfare paid allowance
- 6% Vacation Pay
- Excellent Rewards and Recognition Program

**Further information about benefits entitlement for casual employees can be found under Article 30 of the**
**BCGEU Collective Agreement**

**Diversity, Inclusion & Workplace Information**

backgrounds. We care about our people and are leaning into a workplace culture that supports a healthy work
- life balance. Advanced Solutions is proud to be pivoting to become a remote and/or hybrid workplace.
Employee’s will have the option to work from anywhere within Canada, or from our Vancouver Island Technology
Park Office in beautiful Victoria, BC, or a combination that suits their needs. To learn more about the Victoria
Office, please visit the VITP Information Site.

**How to Apply**:
emphasis on the education, training, and experience requirements. This information will be utilized in screening

**September 16, 2024.**
- An eligibility list will be created for this position._