Senior Technical Support Engineer, Trilogy
4 weeks ago
Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Base pay: $30/hr – $30/hr (equivalent to $60,000 annually for 40 hrs/week, 50 weeks). We streamline customer support with AI, eliminating 90% of routine tickets so your focus stays on the most challenging and intellectually demanding issues. What You Will Be Doing Resolve complex technical issues escalated from AI systems, requiring deep product knowledge and creative problem‑solving. Analyze patterns in AI‑escalated tickets to identify gaps and collaborate with AI teams to improve system capabilities. Serve as the technical bridge between customer needs and product teams, translating issues into actionable insights. Rapidly master multiple enterprise software products to become a subject matter expert across Trilogy’s portfolio. What You Won’t Be Doing Handle routine password resets or basic configuration questions answered by AI. Spend months in training; you’ll be expected to contribute meaningfully within weeks. Rely on detailed documentation or step‑by‑step guidance; you’ll need to figure things out independently. Work on the same types of problems repeatedly; every challenge will push your technical boundaries. Key Responsibilities Drive exceptional customer outcomes by applying advanced technical expertise to solve the most complex support challenges, defining Trilogy’s reputation for excellence. Basic Requirements Minimum 3 years of technical customer support experience with demonstrable expertise in complex problem resolution. Advanced AI proficiency: workflow automation, custom GPT development, and integration of multiple AI tools in professional workflows. Proven ability to learn new technical systems rapidly and operate independently with minimal guidance. Located in North or South America to collaborate effectively with distributed teams. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has focused on talent, innovation, and incubating new businesses, driving simple customer‑facing designs and modern cloud‑based stacks. Working with Us This full‑time, long‑term position is immediately available. It requires entering an independent contractor agreement with Crossover as Contractor of Record. Compensation is $30/hr (equivalent to $60,000/year). Payment is weekly. We look forward to meeting you #J-18808-Ljbffr
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Technical Support Engineer, Trilogy
3 weeks ago
Golden Horseshoe, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, South, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover Base pay range $30.00/hr - $30.00/hr Customer support at most companies is broken. Support agents drown in mundane tickets, escalated 60% of cases because they lack depth to handle real...
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Senior Technical Support Engineer, Trilogy
2 weeks ago
Golden Horseshoe, Canada Trilogy Full timeSenior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Base pay: $30/hr – $30/hr (equivalent to $60,000 annually for 40 hrs/week, 50 weeks). We streamline customer support with AI, eliminating 90% of routine tickets so your focus stays on the most challenging and intellectually demanding issues. What You Will Be Doing Resolve complex...
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Senior Technical Support Engineer, Trilogy
4 weeks ago
Golden Horseshoe, Canada Trilogy Full timeSenior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Base pay: $30/hr – $30/hr (equivalent to $60,000 annually for 40 hrs/week, 50 weeks). We streamline customer support with AI, eliminating 90% of routine tickets so your focus stays on the most challenging and intellectually demanding issues. What You Will Be Doing Resolve complex...
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Senior Technical Support Engineer, Trilogy
3 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeSenior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD 2 hours ago – Be among the first 25 applicants. This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Most support engineers waste their careers on repetitive,...
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Senior Technical Support Engineer, Trilogy
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeSenior Technical Support Engineer, Trilogy (Remote) – $60,000/year USD Join Trilogy to accelerate your technical growth and solve the most complex, intellectually challenging problems in support. This full‑time, independent contractor role offers a competitive hourly rate of $30/hour, equivalent to $60,000 per year under a 40‑hour / 50‑week schedule....
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Technical Support Engineer, Trilogy
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $30.00/hr – $30.00/hr What You Will Be Doing AI-Augmented Customer Resolutions: Dive deep into complex tickets escalated by AI systems,...
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Technical Support Engineer, Trilogy
4 weeks ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy. This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $30.00/hr - $30.00/hr Customer support...
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Technical Support Engineer, Trilogy
4 weeks ago
Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer role at Trilogy. Get AI-powered advice on this job and more exclusive features. This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr -...
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Technical Support Engineer, Trilogy
4 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Base pay range: $30.00/hr - $30.00/hr Customer support at most companies is broken. Picture this: support agents drowning in mundane tickets, escalating 60% of cases because they lack the depth to handle real challenges. It's a cycle of mediocrity that frustrates everyone involved. At Trilogy,...
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Technical Support Engineer, Trilogy
3 weeks ago
Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Base pay range $30.00/hr - $30.00/hr Customer support at most companies? It's broken. Picture this: support agents drowning in mundane tickets, escalating 60% of cases because they lack the depth to handle real challenges. It's a cycle of mediocrity that frustrates everyone involved. Here at...
