Repo and Remarketing Specialist

CanCap Management Inc. is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management, and post-charge-off recoveries.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

**What your day and week could look like**

Reporting to the Senior Manager, Remarketing, a **Repo and Remarketing Specialist** plays an essential role in supporting customers through the repayment lifecycle of their financing account(s). This includes

Recovery Support
- Assisting in follow up with Bailiffs and Auctions on accounts in inventory
- Reviewing supplier contracts, negotiate fees, ensure appropriate prioritization of our file

Relationship Management
- Overseeing day to day issues such as process, file escalations, billing, reporting, and others as they arise
- Interacting with partners on any questions on accounts with consultation with senior team members to determine trends, issues, concerns, and wins
- Providing daily, weekly, bi-weekly, monthly updates on progress and status of accounts i.e. number of accounts received, closed, seized, sold. This will be adjusted accordingly as volume increases.
- Reviewing all invoices to ensure all match existing agreement and follow up on any discrepancies prior to submitting for approval
- Reviewing existing processes and make recommendations, where possible due to system constraints, for efficiencies and improve effectiveness
- Using industry knowledge, review existing reports and make recommendations, where possible, on enhancements to same

**What you bring**
- Two to five years collections experience in consumer lending environment (banking/financial services).
- Proficiency with lending software and intermediate to advanced user skills with Excel, Word, and Outlook
- Fluent ability to write and speak business information to customers
- Ability to juggle competing priorities with a sense of urgency
- Proven organizational skills with attention to detail with an ability to pick out inconsistencies
- Outstanding ability to build rapport with customers over the telephone
- Upbeat and results-oriented team contributions
- Confidence with problem-solving, negotiating, and common-sense decision making
- Analysis and logic with the ability to weigh risks
- Commitment to providing ‘Raving Fan’ customer service
- Experience in Auto Financing is an asset
- Motivation and drive towards continuous learning and growth within your role and the company

**What you can expect from us**

Our Employee Experience is aimed at supporting and inspiring our talented team through:

- A passionate team dedicated to the support and empowerment of others
- An environment where innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

**Additional Information**
- To be considered for employment you will need to successfully pass a criminal background check and a validation of your work experience.

**Next Steps**

AutoCapital Canada is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Mississauga, ON