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Digital User Experience Specialist
2 weeks ago
As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.
**Digital User Experience Specialist**:
**Location**: British Columbia (CA-BC), Surrey
**Job Type**: Full Time
**myWork Options**:
**What’s the job?**
**What you’ll get to do**:
- Create UX and visual design guidelines where required
- Prepare cohesive low fidelity wireframes to present concepts to team members and appropriate stakeholders
- Collaborate on concepts for new functionality that effect change in our digital credit union
- Facilitate UX workshops to uncover user needs and pain points, business objectives, stakeholder goals
- Prepare UX documentation to capture user research (eg: affinity diagrams, journey maps, usability testing reports, etc.)
- Engage with end users, customers, marketing and frontline staff to better understand the needs and workflows of the end users
- Combine new design mock-ups with existing product features and build presentations and narratives that show a meaningful story behind each feature request
- Take responsibility for required user research and providing UX recommendations and sign off for upcoming releases
- Collaborate with colleagues across all levels, teams, locations using influence and SME knowledge to optimize UX design, own implementation and monitor effectiveness
- Work with Digital UX Lead to analyze & interpret qualitative and quantitative data to develop data-driven recommendations
**Who are we looking for?**
- At least 4 years of experience including:
- 3+ years of experience in UX design
- 4 + years experience in developing interaction and visual design specifications
- 3+ years experience and knowledge of design software (Sketch, Illustrator, Marvel, Invision, and other prototyping tools)
- Experience working agile teams and process an asset
- Experience working with internal and external teams.
- Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
- Bachelor's degree in interaction design, User Centred Design, HCI or similar field
- Advanced Project Coordination skill to interface with different stakeholders during projects, including vendors, to ensure an effective use of UX
- Solid Project Management skill to lead internal teams and vendors to execute on service needs
- Solid knowledge and experience with analytics, optiimization and usability tools (UsabilityHub, Invision, Analytics, Hotjar, Optimizely) an asset
- Advanced experience in using UX design best practices to design solutions and a deep understanding of mobile-first and responsive design
- Strong presentation skills that can effectively relay information to both senior leadership as well as peers
- Advanced ability to speak with technical teams (software teams) to be able to achieve designs that are both functional and feasible
- Solid understanding of Design Thinking and Card Sorting
- Experience writing scripts and moderating Usability Tests
- Exceptional at delivery and follow-through with a sense of urgency
- Solid ability managing business needs within the scope and feasibility of internal UX services
- Solid ability to translate complex user and business requirements into a coherent, clean solution
- Solid understanding of user behaviours and nuances of web and mobile interaction
- Passion about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
- Exceptional time management skills
Coast Capital Savings
**Why join Coast Capital?**:
**Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
**Committed to inclusion and engagement.** We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
**A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
**Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
**Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family,
