Warranty Manager

2 weeks ago

Mississauga, Canada KIA Motors Full time

**Description**

**The **Warranty Manager** oversees all warranty related activities at Kia Canada with a focus on the company interests in policy adherence and cost management, and in dealer support and customer satisfaction. As the Manager, it is critically important to lead a balanced approach with a focus on proactive actions in supporting our dealer partners to improve in their competency in managing warranty including the required training and tools. All resulting in fair and timely settlement of valid warranty claims.
- Warranty Manager reports to the **National Manager, Service Operations**. Position works with other key Kia and dealer functions as identified in the Roles & Responsibilities below.
- **Responsibilities**

***
**- Oversee Warranty Operations, including policies & procedures, cost management, dealer and company support for inquiries, claims assessment, prior approvals, and escalations.
- Warranty dealer communications, dealer counseling, process enhancements and systems,
- Actively manages key financial objectives based on set KPIs such as warranty cost per unit (CPU), warranty absorption cost (WA) and others as identified.
- Ensure strong reporting & analytics to manage department operations for efficiency, effectiveness, and performance. Includes meeting all reporting cadence monthly.
- Ensure Canadian-specific concerns and needs related to policies & procedures and systems are prioritized by Warranty teams in Korean and North American Headquarters.
- Represent Kia Canada in Regional and Global meetings/seminars remotely and in-person.
- Collaborate with key Kia functions including Technical Assistance Centre, Quality Assurance, Field Services, Regions (Field), Training and Regional/Global Warranty offices.
- Work with Kia dealer partners on an Executive level with advisory boards and committees, and individually in areas like counseling and training.
- Manage, coach and counsel staff team members plus support in personal development.

**Skills / Knowledge / Experience / Education Required**

***
**- Preferably post-secondary education relevant to position.
- Alternatively, Automotive Service Manager with minimum 5+ years’ experience.
- Corporate experience in Service Operations area including Warranty as desirable.
- Knowledge of service repair processes and best practices.
- Strong leadership skills and previous supervisory experience.
- Team player, with strong collaboration skills.
- Highly organized and focused on achievement of objectives.
- Change-agent and self-starter mindset.
- Project management skills, ability to manage multiple, concurrent priorities.
- Ability to deal with some ambiguity and demanding situations.
- Bilingual (French) would be a plus.

**Physical Conditions**

***
**- Occasional travel to other provinces and/or internationally. Estimated at 10%.
- Office setting and work-from-home hybrid model.

***

**Opens in a new tab**

Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will work with you to meet your needs.

  • Warranty Administrator

    2 weeks ago

    Mississauga, Canada AppleOne Full time

    This Warranty Administrator Position Features:• Direct Hire position • 2 weeks Vacation• Benefits and RRSP program • Great Pay to $75K Seeking a qualified and detail-oriented Warranty Administrator to join A fast-paced and rapidly growing team in Mississauga. Our client has recently moved into a state-of-the-art facility and are looking for a...

  • Warranty Adminstrator

    2 weeks ago

    Mississauga, Canada AppleOne Full time

    This Warranty Administrator Position Features:• Great Pay from $70K to $75KWith over 35 years of industry experience, we are a leader in municipal and specialty vehicles. We specialize in buses and are a Cummins authorized dealer, while also servicing fire trucks, street sweepers, hydro excavators, and other municipal equipment. We offer competitive wages...

  • Warranty Administrator

    2 days ago

    Mississauga, Canada 401 Dixie Volkswagen Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Warranty Administator **to join the team at **401 Dixie Volkswagen**. - Have experience with warranty administration in a dealership environment - Have experience with CDK - Enjoy working in a fast paced environment, with rapt attention to...

  • Warranty Field Manager

    2 weeks ago

    Ajax, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Onta, Canada Volkswagen Group Services GmbH Full time

    Select how often (in days) to receive an alert: It’s more than a Career, it’s a Passion! We love our cars, but it’s the people behind them who make them what they are. To build great cars, we need great people. That’s why Volkswagen Group Canada pays competitive salaries, offers fringe benefits, and provides unique opportunities for personal and...

  • Computer Hardware Technician

    2 days ago

    Mississauga, Canada RCT Full time

    Renewed Computer Technology (RCT) is a non-profit organization which manages a number of programs, the largest of which is the Computers for Schools Plus (CFS+) Program in Ontario. RCT’s mandate for the CFS+ program is to provide youth between the ages of 16-30 years with hands on work paid experience for approximately 6-7 months in order to pursue their...

  • Service and Warranty Administration Supervisor

    2 days ago

    Mississauga, Canada Marvin Canada Full time

    Marvin is a premier manufacturer of made-to-order wood, wood-clad, and fiberglass windows and doors. Offering unparalleled value with craftsman-quality construction, energy-efficient technology, and the industry's most extensive selection of shapes, styles, sizes, and options. At Marvin, we always strive to find better, more sustainable ways to enrich...

  • Automotive Dealer Auditor

    1 week ago

    Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Lorien Full time

    OverviewAutomotive Dealer Auditor (Warranty and Sales) role at Lorien.Join to apply for the Automotive Dealer Auditor (Warranty and Sales) role at Lorien. The pay range is provided by Lorien; your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$48.00/hr - CA$50.00/hrResponsibilitiesTravel two...

  • Tire Warranty

    4 weeks ago

    Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Continental Full time

    Tire Warranty - Bilingual Technical Product SpecialistOverviewThis is an open position for the Canadian market supporting product complaints, fleet concerns, and technical support to sales. Responsible for timely reporting of findings into the Global Warranty system and for training internal and external teams on warranty complaints and processes. The role...

  • Service Manager

    2 weeks ago

    Mississauga, Canada CRS CraneSystems Inc Full time

    We are currently looking for an experienced *Service Manager *in our Mississauga, ON facility, to plan, organize and direct the field service team and administrative staff. What you will do: - Develops and maintains effective communications and relationships with customers. - Driving results by developing and managing short and long-term planning...

  • Service Manager

    1 week ago

    Mississauga, Canada CRS CraneSystems Inc Full time

    We are currently looking for an experienced **Service Manager **in our Mississauga, ON facility, to plan, organize and direct the field service team and administrative staff. General responsibilities include but not limited to: - Develops and maintains effective communications and relationships with customers. - Driving results by developing and managing...