Labour Relations Coordinator

**Requisition Details**:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Human Resources
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On-Call: No

**Job Summary**:
The Labour & Employee Relations Coordinator provides a wide variety of labour and employee relations support and administration to the Senior Manager, Labour & Employee Relations and all Labour & Employee Relations Officers (LRO) in Ontario, as well as first level response to collective agreement interpretation.

**Key Responsibilities**:

- Acts as a first point of contact for all legal administration of labour files.
- Develops and maintains all grievance and arbitration files.
- Researches and develops documentation for labour and employee matters, including investigations as directed by Labour Relations (LR) staff.
- Works with the LRO and other HR colleagues to provide information, answer enquiries and ensure data records are accurate and maintained.
- Maintains working knowledge of provincial labour legislation and best practices and contributes to changes to VON policies and practices as required.
- Participates in LR projects and initiatives.
- Drafts Step 1 grievance responses.
- Handles first level collective agreement interpretation and administration providing accurate and timely information to questions from employees and VON leadership.
- First respondent to inquiries from the Ministry and outside agencies.
- Facilitates the implementation of collective agreements in conjunction with the Senior Director and the LRO.
- Communicates employee information and relevant changes to the necessary parties and enters updates into the appropriate system.
- Creates and maintains relevant reports for internal distribution.
- Participates in policy and LR process and practice interpretation as required.
- Ensures that SAP Administration Forms for employee changes are properly authorized and forwarded to the appropriate parties.
- Initiates and assists in the process of employee compensation changes and the associated data processing.
- Maintains copies of all SAP Administration Forms for record-keeping purposes.
- Efficiently maintains accurate data in both the SAP and Procura systems.
- Maintains and distributes staffing and employee seniority lists.
- Responds to requests for information from employees, such as confirmation of employment, hours and seniority.
- Other duties as required.

**External and Internal Relationships**:

- Strong collaboration with HR colleagues, IT staff, employees and VON leadership.
- Support for managers with respect to information and procedures on LR issues and policy issues.
- Regular communication with Labour Relations affiliated external stakeholders, particularly provincial representatives and legal firms.

**Education, Designations and Experience**:

- Degree or Diploma in Human Resources Management or equivalent.
- Minimum of 3 years combined experience in Business, Human Resources or with a law firm.
- Experience supporting a unionized environment is preferred.
- Experience in a health care and unionized environment is considered an asset.

**Skill Requirements**:

- Proficiency in Microsoft Office software including Word, Excel and Microsoft Office Suite.
- Experience in working with SAP.
- Demonstrated commitment to working in an environment with high confidentiality and discretion.
- Able to work both independently and within a team.
- Ability to exercise tact and discretion in dealing with internal and external stakeholders.
- Flexibility to carry out the varied functions associated with the position.
- Strong organizational skills with ability to prioritize, multi-task and handle competing deadlines.
- Strong customer service skills.
- Strong attention to detail.
- Excellent oral and written communication skills.
- Ability to accept and implement change.

**Other Requirements**
- A current and original copy of a satisfactory Criminal Records Check required.
- A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
- Ability to work flexible hours if required.
- The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.