Parts Advisor

2 weeks ago

Etobicoke, Canada Vision Truck Group Full time

**Job description**

**Parts Advisor Tuesday-Saturday 7:00 AM - 4:30 PM**

We are presently seeking a Experienced **Parts Advisor**for our Etobicoke dealership.

This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic person with excellent communication skills and the drive and willingness to learn on the go.

**Previous parts department** **experience within the Automotive Industry using schematics to identify parts is required.**

**Job Duties**:

- Providing a high level of customer service including: greeting customers, handling inquiries, ability to look up parts accurately, providing quotes, ensure a welcoming and professional atmosphere for the best possible customer experience.
- Core management including inspecting cores as per return requirements to ensure the proper credit is issued.
- Identify customer needs and opportunities to upsell products to better serve the customer and enhance their experience.
- Follow up with vendors and customers on a timely manner, including open orders/back orders.
- Prepares documentation for purchases, returns, warranty and other duties as required.
- Warehousing including picking emergency/stock orders, putting away stock orders and other duties as required within the Parts department
- Create a professional and welcoming atmosphere for customers and staff.

Position Requirements
- Previous experience in Parts/Service within the Automotive Industry **using parts schematics required**:

- Demonstrated industry knowledge of parts department procedures, materials, tools, software etc.
- Customer Service experience
- Intermediate in Microsoft Office Suite (including outlook)
- Excellent communication skills, multitasking
- Must have a clean driving record, G license.

**Job Types**: Permanent, Full-time

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

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