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Corporate Travel Advisor

2 weeks ago

Calgary, Canada LodgeLink Full time

**Travel Advisor (Corporate Travel)**
**Calgary, AB**

LodgeLink’s Aero Travel team is looking for a **Travel Advisor** at our office in downtown **Calgary, AB**. This role is** hybrid**, with 20% flexibility to work from home.

Join our high-performing team at **LodgeLink** as we continue to modernize workforce travel through innovative technology. We are seeking an experienced **Travel Advisor** with a proven track record of delivering exceptional service to corporate travel customers.

**Duties and Responsibilities**

**Handle Incoming Requests**
- Consistently chooses the correct travel tools and systems to complete requests
- Search and confirm travel reservations for the customer
- Understands and accurately applies client travel policy and requirements to each interaction
- Provide travel offers and general travel advice to travelers
- Responds to requests accurately and completely
- Understands and accurately applies travel supplier rules
- Maintains current knowledge of the state of the various travel industries supported
- Provides the customer with the required industry information, such as low fares, exchange costs and penalties
- Supports LodgeLink Travel and client driven initiatives

**Quality & Service Excellence**
- Consistently meets and exceeds individual and team goals following LodgeLink’s policies and procedures to maintain quality control
- Applies proper LodgeLink communication guidelines and standards (clear, concise and personal) to interactions
- Constantly prioritize and re-prioritize a high volume of incoming travel requests
- Provide value by asking questions to better understand customer needs to showcase benefits. Listens and captures information from the customer
- Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
- Provide an exceptional level of customer support to all users & customers who reach out
- Other duties, as required

**Qualifications**
- 3+ years of experience booking complex travel, with corporate experience strongly preferred
- Knowledgeable of Microsoft Office package and travel industry systems (i.e. GDS - Sabre preferred)
- Excellent communication and computer skills, a willingness and an eagerness to excel at technical systems
- Proven ability to handle multiple priorities simultaneously
- Ability to work independently, exercising discretion and judgment
- Demonstrated professional communication & customer service skills
- Possess high level of understanding, patience and empathy
- Able to navigate difficult customer conversations with professionalism
- Strong problem solving and/or critical thinking skills
- Ability to work flexible hours, including on call on weekends on a rotational basis

**Nice to have**:

- Diploma or degree in tourism-related field
- Working knowledge of the travel industry, policies, procedures, and processes

**About LodgeLink**

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘_Create A Better Way’_ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

**LodgeLink Total Rewards |** Caring for our team is a priority, and we’re pleased to provide these benefits:

- Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
- Building a diverse and inclusive team, supporting career growth and development.
- Competitive base salaries.
- Share Appreciation Rights program for salaried employees.
- Paid vacation days and sick days.
- An employee charitable donation program.
- Hotel and travel discounts.
- Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park- Company-hosted events, and a game room.- Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
- Free access to the Aspen Properties Fitness Centers.

**We are an Equal Opportunity Employer**

Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is availabl