Bilingual French/english Customer Service Agent
7 days ago
**REMOTE Bilingual French/English Customer Service Agent**
**Job Type: Full Time - Work from Home**
**Hours: 11 pm-7 am Mon-SUN**
**Salary: $19.47 Hourly**
**Benefits: Available after 60 days for full-time employees**
About AnswerNet
process over 125 million interactions per year.
Summary of Position:
We are looking for remote customer-oriented service representatives who provide high
- level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
- Manage large amounts of inbound calls and make consistent outbound calls.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
- Proven customer support experience or experience as a client service
representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal
communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional
conduct and high-level customer service skills
- Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
- Flexibility with scheduling and work hours
- Other requirements which may vary as determined by management.
- Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry
- At least one year of previous high-volume call center experience
- Experience working with an automatic dialer
- MUST BE COMPUTER LITERATE
- Pleasant phone demeanor
- Experience in BOTH inbound and outbound environments
- Must be able to speak, read, and write in English and French.
**WAH Requirements**:
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,
and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and
children.
**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
**Motivations**: Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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