Bilingual Csr, English

3 days ago

Winnipeg, Canada Cabela's Full time

**Summary**:
Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment.

**Location**:Onsite at Cabela's Corporate Office (25 De Baets St., Winnipeg, MB)

**Responsibilities**:

- Process customer orders
- Troubleshoot to resolve customer order issues and escalate priority customer issues as required
- Provide customers with product and service information
- Research requested information using available resources
- Follow up on customer calls when necessary

**Requirements**:

- Ability to speak French and English
- Professional telephone etiquette
- Strong verbal communication skills
- Strong customer service, prproblem-solvingand interpersonal skills
- Basic computer skills
- Must have availability to work a variety of shifts
- Previous customer service, Call Centre, or sales experience is an asset

**Call Centre Hours of Operation**:

- Monday to Friday: 7:00am - 9:00pm
- Saturday, Sunday, Holidays: 8:30am - 5:00pm

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Cabela's

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