Front Desk Associate and Event Facilitator

2 weeks ago

Calgary, Canada YYC Pickleball Full time

YYC Pickleball is a vibrant and welcoming pickleball facility dedicated to providing the best pickleball experience for players of all skill levels. Join our team and be a part of an exciting and growing sport that's taking the world by storm

Position Overview: We are seeking a friendly and enthusiastic Front Desk Associate to be the face of our facility. As a Front Desk Associate, you will be responsible for providing exceptional customer service, managing court reservations, and ensuring the overall satisfaction of our members and guests. As an events facilitator you will be leading group events, coordinating leagues and tournaments as needed.

Key Responsibilities:

- Welcome and assist members and guests with a warm and friendly demeanor.
- Answer inquiries about facility services, membership options, and pickleball programs.
- Manage court reservations, ensuring efficient scheduling and accuracy.
- Collect fees and process payments accurately using our point-of-sale system.
- Maintain a clean and organized front desk area.
- Communicate effectively with staff, coaches, and management to coordinate daily operations.
- Assist in organizing, promoting and facilitating events, tournaments, and clinics.
- Provide support for facility upkeep and equipment maintenance.
- Uphold facility policies and ensure the safety and enjoyment of all players.
- Address member and guest concerns and escalate issues as needed.
- Contribute to the positive and inclusive atmosphere of our pickleball community.
- Must have reliable transportation

Qualifications:

- Excellent customer service and interpersonal skills.
- Knowledge of pickleball an asset but not required
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and software for reservations and payments.
- Enthusiasm for pickleball and a desire to promote the sport.
- Previous experience in a front desk, customer service, or sports facility role is a plus.
- First Aid/CPR certification is a bonus but not required.

Schedule: Our facility operates 7 days a week between 8am and 10pm, and availability during these times is essential.

Join the YYC team and be a part of a dynamic and growing pickleball community. We look forward to having you on board

**Job Types**: Full-time, Part-time

Pay: $16.00-$19.00 per hour

Expected hours: 16 - 32 per week

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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