Crisis Response Worker: 9-8-8 Suicide Crisis Helpline

**About the Organization**

Are you interested in making a difference?
Are you looking to instill hope and inspire change?

Your Support Services Network (YSSN) is a non-profit charitable organization that offers competitive compensation packages. We also know that a job is more than a pay cheque. We offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they've helped people with mental illness, developmental disabilities, complex support needs and their families or caregivers find meaningful connections to help them live their best life.

**Employees can take advantage of many opportunities**:

- A commitment to providing our employees with internal career opportunities through lateral position changes in our growing programs.
- In-house training, and external training for courses related to employees' current positions or to prepare them for other roles within our organization.
- A commitment to furthering our efforts in Diversity, Equity, Inclusion and Belonging through an active Steering Committee.
- Recognition programs including long-term service awards and idea recognition.
- An active Wellness Committee that promotes and organizes yoga sessions, mindfulness moments, fun contests, lunch-and-learn events and seminars.

We didn't become one of Canada's top non-profit employers of choice without a lot of thought, care and consideration for our team. Our supportive and collaborative workplace balances engaging and challenging work with personal development and a commitment to wellness.

**Description**
**One Full-Time Contract (3 x 11.25 hours shifts per week) to March 31, 2026**(with the possibility of extension or becoming permanent)

The 9-8-8 Crisis Response Worker provides immediate assessment and support to individuals who call and text the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. Positions cover both 988 telephone and text calls.

Primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis and to support individuals collaboratively in the development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate.
- This position is primarily a remote work environment with monthly in-office team meetings_

**Position Requirements**
- Bachelors degree in Social Work or related discipline (i.e. Health Sciences)
- Minimum three years related experience
- Knowledge and practice of short-term urgent response, psychosocial rehabilitation approach and advanced clinical, crisis and assessment skills are assets
- Experience working with individuals having a serious mental illness is essential
- Crisis skills for adults and children experiencing a mental health crisis are desirable
- Completion of CPI, CPR and ASIST training as per agency guidelines
- Experience and knowledge of the criminal justice system is an asset
- A second language is considered an asset
- Knowledge of the local service system is essential
- The successful applicant will be required to provide a police clearance that meets agency standards
- A valid G Drivers License, access to a reliable vehicle and business use insurance coverage, OR access to reliable transportation.

**Posting Closes: Friday, March 7th at 4:00 pm EST**
**Starting Hourly Rate: $34.26 / Hour**
**Office Expectations: Fully Remote with in-office team meetings**

**EOE Statement**

At YSSN, we're committed to providing a healthy, safe and respectful workplace where diversity and inclusive approaches are recognized assets.

Our Vision
A Meaningful Life for All: Relationships, Community, Well-Being.

Our Mission
Communicate. Connect. Collaborate.

0lRWHv6lGV