IT Support Specialist

1 week ago

Toronto, Canada RED B DESIGN LTD Full time

Are you passionate about technology and dedicated to providing exceptional support? We are seeking a skilled **IT Support Specialist** to join our dynamic team in Toronto. In this role, you will play a critical part in ensuring our technology infrastructure runs smoothly, helping our team to operate efficiently and effectively.

Key Responsibilities:

- **Technical Support**: Provide timely and effective technical support to end-users, addressing hardware and software issues across various platforms.
- **Troubleshooting**: Diagnose and resolve technical problems, utilizing your expertise to find solutions quickly and efficiently.
- **System Maintenance**: Monitor and maintain IT systems and networks to ensure optimal performance, including routine updates and security checks.
- **Documentation**: Maintain accurate records of support requests, issues resolved, and ongoing projects to facilitate communication and track progress.
- **Collaboration**: Work closely with the IT team to implement new technologies and enhance existing systems, contributing to continuous improvement initiatives.

What We’re Looking For:

- **Experience**: Proven experience in an IT support role, with a strong understanding of computer systems, networks, and troubleshooting methodologies.
- **Technical Skills**: Proficiency in Windows and macOS operating systems, along with familiarity with Microsoft Office Suite, network protocols, and security practices.
- **Communication**: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users effectively.
- **Problem-Solving**: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
- **Team Player**: Ability to work collaboratively in a team environment, while also being self-motivated and capable of working independently.

What’s in It for You?
- **Competitive Salary**: We offer a competitive salary based on your experience and expertise.
- **Comprehensive Benefits**: Enjoy a comprehensive benefits package, including health, dental, and vision coverage, as well as a retirement savings plan.
- **Professional Development**: We believe in continuous learning and provide opportunities for professional growth, including training and certifications.
- **Supportive Work Environment**: Join a collaborative team culture that values innovation, inclusivity, and mutual respect.
- **Flexible Work Arrangements**: Enjoy the option for hybrid work arrangements to help balance your personal and professional life.

**Ready to Make an Impact?**

If you’re excited about the opportunity to join our team as an IT Support Specialist in Toronto and contribute to a supportive and innovative environment, we want to hear from you

Please submit your resume detailing your relevant experience Let’s work together to drive technology excellence

Pay: $46,000.00-$51,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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