Associate Operations Analyst

**Job Title**: Associate Operations Analyst

**Department**:
Looking to unbox your full potential? Find Your Fit with the ALDO GROUP.

**WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING**

The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.

**Find Your Fit**
- Recognition programs to showcase your talent
- To be part of a company that takes a stand on issues affecting people, the environment, and our partners
- Purchase discount on merchandise sold in all our divisions.
- Family & Friends events with discounts on our products
- Gourmet Cafeteria & Coffee shop
- Subsidized public transportation and free parking
- On-campus gym with access to a trainer
- Flex schedules and telecommuting
- Attractive total compensation

**YOUR ROLE**

The** Associate operations analyst** liaises between the IT teams and the supply chain, and acts as the first point of contact for system and process related issues.

This analyst works closely with the DC operations, inventory management and IT teams to successfully resolve issues and ensure a smooth flow of operations at the Aldo Group.

With a strong understanding of supply chain and warehouse management processes, this analyst will support the operations teams by deep-diving into issues, finding a resolution, providing training on how to resolve each issue in case of a process gap, and by working with the associated team to revise the process and/or enhance the system to avoid or minimize the issue in the future.

**DO YOU HAVE THE PROFILE WE'RE LOOKING FOR?**

**THE RESPONSIBILITIES**:

- Ensure accuracy and integrity of data by analyzing internal and external reports and escalating or resolving discrepancies in case of misalignment.
- Timely and efficiently resolve idoc failures from our 3PLs by coordinating with internal and external support teams.
- Support the operations teams with improving their processes or requesting an IT enhancement when there is a process gap or system issue that is contributing to or exacerbating the number of idoc failures.
- Document and create process guides detailing various issues and create a decision tree for how to resolve each type of issue.
- Escalate and transfer issues to the IT team for further analysis if the issue cannot be solved by the operations analyst. Monitor and track the progress of the ticket, and provide updates to the operations team if needed. Work with internal teams to build and test exception management dashboards.
- Document all exception management dashboards and RACI used per leg of the supply chain.
- Act as a control tower to monitor key exceptions in collaboration with the rest of the supply chain team.

**THE QUALIFICATIONS**:

- Analytical; able to deep-dive into issues to identify root causes.
- Skilled in analyzing and summarizing large volumes of data.
- Demonstrates a strong sense of urgency.
- Detail-oriented; understands the impact of decisions and actions.
- Strong problem-solving abilities.
- Effective communicator.
- Autonomous; able to prioritize tasks and organize work efficiently to resolve issues promptly.
- Positive attitude; curious and eager to learn.
- Proficient in Microsoft Office, especially Excel.
- Experience with SAP/WMS systems is an asset.
- Understanding of supply chain and warehouse management processes is an asset.

Don't wait any longer: Find Your Fit with us. We want to meet you

**WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.**

Present in more than **100 countries**, the ALDO Group has established itself with strong brands:
ALDO/ALDO Accessories, Call it Spring and Globo. Guided every day by its purpose “A journey to create a world of love, trust and belonging”, the organization is simply unique. What makes our culture so one of a kind is our people’s passion for innovation, excellence, craftsmanship, entrepreneurship and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity

Job Requirements:
**THE RESPONSIBILITIES**:

- Ensure accuracy and integrity of data by analyzing internal and external reports and escalating or resolving discrepancies in case of misalignment.
- Timely and efficiently resolve idoc failures from our 3PLs by coordinating with internal and external support teams.
- Support the operations teams with improving their processes or requesting an IT enhancement when there is a process gap or system issue that is contributing to or exacerbating the number of idoc failures.
- Document and create process guides detailing various issues and create a decision tree for how to resolve each type of issue.
- Escalate and transfer issues to the IT team for further analysis if the issue cannot be solved by the operations analyst. Monitor and track the progress of the ticket, and provide updates to the operations team if needed. Work with