Bilingual Customer Service Representative

3 days ago

Oak Bluff, Canada FXR Factory Racing Inc. Full time

**French Bilingual Customer Service Representative**

Join the FXR Racing Team as a Bilingual Customer Service Representative

Are you passionate about providing top notch service and have a love for powersports and the outdoors? Do you thrive in a fast-paced environment, helping others and making someone’ s day a little brighter?

If so, we want you to join our Customer Service Team at FXR Factory Racing

**Who we are**:
FXR is a family-owned company based in Oak Bluff, just 10 minutes south of Winnipeg, with nearly 30 years of experience in outfitting adventure and adrenaline seekers. Our passion is creating innovative apparel, riding and protective gear for various outdoor activities, including snowmobiling, motocross, fishing, and working outside.

With more than 150 employees and offices in Canada, the US, and Sweden, FXR has a global presence and serves customers in more than 50 countries.

**The opportunity**:
**Responsibilities**:

- Be the friendly and knowledgeable voice our customers rely on
- Answer questions, transfer calls to other departments when appropriate, resolve concerns and offer solutions
- Bring a positive and professional energy to the workplace
- Provide prompt and courteous service to dealers, including tracking orders and resolving issues, including warranty
- Guide customers through the purchase process, using your knowledge and product specifications to meet their needs.
- May be asked to assist at trade shows and other industry events
- Collaborate with a supportive team that is passionate about going the extra mile and providing great service in every interaction.
- Build strong working relationship with dealers and sales representatives.

**What you bring**:

- Previous customer service experience is preferred but a positive can-do attitude is even better.
- Fluent in both French and English is required, both verbal and written proficiency.
- A problem solver mindset and ability to work under pressure
- Proficient in the use of computers and associated programs, including working knowledge of MS Office products (Outlook, Excel, Word)
- Excellent interpersonal and communication skills, both written and oral
- Able to adapt to changing priorities
- Team player with the ability to also work independently
- Exposure to Motocross and/or Snowmobile racing culture is considered an asset

**Why work with us?**

As FXR continues to grow, we recognize the importance of having the right people on our team. FXR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees and customers.

**We offer**:

- Competitive compensation and benefit package
- Employee Discounts
- Professional Development
- Highly collaborative and results oriented team
- Fun and exciting work environment with a team that shares your passion for extreme sports.

This position is based at FXR’s global headquarters in Oak Bluff, Manitoba, just 10 minutes from the city.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Application question(s):

- Do you have reliable transportation to commute to Oak Bluff daily?

**Language**:

- French (required)

Work Location: In person

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