Service Advisor

1 week ago

Oak Bluff, Canada Enns Brothers Full time

This frontline position is the cornerstone of the service department - undertaking all actions necessary to support the efficient receipt, processing and return of John Deere ag and turf equipment brought in for repair, maintenance or upgrade. This role supports two groups: the customers who need our expertise and the expert technicians who do the work.

- Receive all incoming items, accurately record the customer’s information
- Open work orders as needed and maintain control of these work orders
- Ensure that all relevant information is collected and provided to the service technicians.
- Arrange logistics for equipment into and out of the service department
- Maintain communication with customer during the work and ensure a perfect delivery of the completed job
- Pro-actively contact customers to solve problems before they happen

**Required Skills**:

- Mechanical aptitude, including understanding of basic mechanical systems
- Familiarity with agriculture and large ag equipment is an asset
- Demonstrated ability to provide above average customer service on the phone and in person
- Well-developed ability to shift priorities and switch tasks
- Organized, detail oriented, and great follow up skills
- Typing 30 wpm+
- Familiar with computerized operations, Microsoft Office programs, able to learn new systems
- Current driver's license and clean abstract are required

Required Experience

- High school completion, post secondary training would be an asset
- Technical/mechanical qualifications would be an asset
- Excellent customer service and customer relationship management skills
- Cheerful disposition, positive “can do” attitude, good public presentation
- 1-3 years experience in a busy Service Center or Repair Shop would be an asset

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